Relocation

General Relocation Information

ADSL/PSTN Services

I am moving into a new place and the telephone line isn't active. Can I make an application?

If you have only the DSL service with us and the PSTN is with another provider, you should either relocate your existing PSTN to the new location or activate a new PSTN at the new location and then place a relocation via the members facility.

If you have bundle services with us, relocation can be processed without a new phone service at the new location

Can I keep my telephone number if I relocate my ADSL 1/2 service?

If you relocate to an address which is serviced by the same exchange then the FNN can be retained at the new address, however if the new address is serviced by a different exchange then the telephone number (FNN) will not be retained. In this instance a new number is assigned.

If I move houses and move my telephone service will the ADSL 1/2 service with Optus/Telstra/AAPT work?

In the event where you have only the DSL service with us, you will need to relocate the telephone service (FNN) first by contacting your telephone line rental provider and once the FNN relocation is completed, you will have to place a relocation via the member facility for us to relocate the service.

If you have a bundle service with us, then you will need to place a relocation via the members facility for us to process the relocation.

What if the relocation request for my ADSL 1/2 service via Optus/Teltra/AAPT is rejected?

Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.