SHDSL - Sales Information

What is SHDSL?

This stands for Symmetrical High-speed Digital Subscriber Line.

Where is SHDSL available?

SHDSL service is available on Optus enabled exchanges as we use Optus for our SHDSL service.

What are the available speeds for SHDSL service?

Currently the available SHDSL speeds are:

• 512/512
• 1024/1024
• 1536/1536
• 2048/2048
• 3072/3072
• 4096/4096

What are the available plans and prices?

Please visit http://www.exetel.com.au/business_shdsl.php for latest plan details.

What are the prerequisites to obtain the SHDSL service?

Telephone line is not required and is only required to determine the MDF and for internal verification purposes.

Do we need a telephone line to connect to SHDSL service?

No

What type of telephone connection is needed for the SHDSL service?

Telephone is needed only to confirm the address and to locate the MDF

Can I use a voice service on the same line as an SHDSL service?

No

I have an ADSL MODEM/Router. Can I use this for SHDSL?

It depends on the router Model, But we recommend CISCO and CISCO 878 router is given free of charge (But the customer should return it if he is terminating the service).

What MODEM is recommended for SHDSL service?

CISCO 878

Who is configuring the MODEM/Router for SHDSL service?

If the customer needs it to be pre configured we can configure it before sending or remotely.

How long will it take for the installation?

Around 20 Business days

How long does it take to provision the SHDSL service?

Around 20 Business days

What is the SHDSL provisioning process?

Installation Process

• Once the order has been received it is then submitted the following day to our supplier for qualification.
• The qualification process usually takes anywhere between 5-10 days before our supplier confirms the validity of the order.
• Once this has been finalized you will an update is sent in regards to 'cut-over' date information in the next 5-10 days.
• A Cut-over date(usually called TCD -Telstra cut over date, on our records) is the date a technician will need to be on site in order to 'tag' the vacant copper pairs at the MDF (Main Distribution Frame). It is important that someone be on site and aware as this can cause delays to the order if the technician has no access to the MDF.
• Once cut-over has completed and been verified, an 'appointment date/install date' will be advised in a further 5-10 day period. On this date, our supplier's technician will come out on site to install the equipment needed. Again, delays will be caused if site contact is not present.

Is it possible to transfer the SHDSL service when we move our business?

Yes. But only if its available at the new location.

How much does it cost for speed upgrade or downgrade?

There are no additional charges for upgrades. The customer only has to pay the new monthly charge. However, downgrading the service is not possible.

What is the billing period and due date?

1st of the month

What are the charges for withdrawing a pending SHDSL application?

The Customer must pay Exetel a cancellation fee calculated as follows to compensate Exetel for the infrastructure an

$55.00 - if the Service is cancelled within two (2) business days of the Application;

$165.00 - if the Service is cancelled within five (5) business days of the Application;

$275.00 - if the Service is cancelled within fifteen (15) business days of the Application;

$1,100.00 - if the Service is cancelled within twenty (20) business days of the Application;

What are the charges for cancelling an SHDSL service prior to the committed contract term?

You need to pay off for the remaining months of the contract

Where can I find more information about SHDSL service?

Visit : http://www.exetel.com.au/business_shdsl.php

or call corporate sales on Phone: (02) 8030 1040 OR Email: corporatesales@exetel.com.au