Difference between revisions of "SHDSL - Sales Information"
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<yambe:breadcrumb self="Sales Information">Category:SHDSL|SHDSL</yambe:breadcrumb> | <yambe:breadcrumb self="Sales Information">Category:SHDSL|SHDSL</yambe:breadcrumb> | ||
| + | ==Description== | ||
| − | ==What is SHDSL?== | + | ===What is SHDSL?=== |
| − | + | SHDSL stands for Symmetrical High-speed Digital Subscriber Line. | |
| − | + | ==Speeds== | |
| − | == | ||
| − | |||
| − | |||
| − | ==What are the available speeds for SHDSL service?== | + | ===What are the available speeds for SHDSL service?=== |
Currently the available SHDSL speeds are: | Currently the available SHDSL speeds are: | ||
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* 4096/4096 | * 4096/4096 | ||
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| + | ==Applying== | ||
| + | |||
| + | ===Where is SHDSL available?=== | ||
| + | SHDSL service is available on Optus enabled exchanges as we use Optus for our SHDSL service. | ||
| − | |||
| − | |||
| + | ===What are the available plans and prices?=== | ||
| + | Please visit http://www.exetel.com.au/business_shdsl.php for latest SHDSL plan details. | ||
| − | |||
| − | |||
| + | ===What are the prerequisites to obtain the SHDSL service?=== | ||
| + | <!--Do we need a telephone line to connect to SHDSL service?--> | ||
| + | To obtain an SHDSL service, a telephone line is not required and is only required to determine the MDF and for internal verification purposes. | ||
| − | |||
| − | + | ===What type of telephone connection is needed for the SHDSL service?=== | |
| + | Telephone is needed only to confirm the address and to locate the MDF for SHDSL | ||
| − | |||
| − | + | ===Can I use a voice service on the same line as an SHDSL service?=== | |
| + | No, you can not use a voice service on the same line as the SHDSL service. | ||
| − | |||
| − | + | ===I have an ADSL MODEM/Router. Can I use this for SHDSL?=== | |
| + | It depends on the router Model, But we recommend CISCO and CISCO 878 router is given free of charge for SHDSL customers. (But the customer should return it if he is terminating the service). | ||
| − | |||
| − | + | ===What MODEM is recommended for SHDSL service?=== | |
| + | CISCO 878 is recommended for SHDSL serivce. | ||
| − | |||
| − | + | ===Who is configuring the MODEM/Router for SHDSL service?=== | |
| + | If an SHDSL customer needs the MODEM/Router to be pre configured we can configure it before sending or remotely. | ||
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| − | |||
| − | |||
| + | ==Activation Process== | ||
| + | ===What is the SHDSL provisioning process?=== | ||
| − | + | '''SHDSL Installation Process''' | |
| − | |||
| − | '''Installation Process''' | ||
* Once the order has been received it is then submitted the following day to our supplier for qualification. | * Once the order has been received it is then submitted the following day to our supplier for qualification. | ||
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| − | ==Is it possible to transfer the SHDSL service when we move our business?== | + | ===How long does it take to provision the SHDSL service?=== |
| + | <!--How long will it take for the installation?--> | ||
| + | It takes around 20 Business days to provision the SHDSL service | ||
| + | |||
| + | |||
| + | |||
| + | ===What are the charges for withdrawing a pending SHDSL application?=== | ||
| + | |||
| + | The Customer must pay Exetel a cancellation fee calculated as follows to compensate Exetel for the infrastructure an | ||
| + | |||
| + | $55.00 - if the Service is canceled within two (2) business days of the Application; | ||
| + | |||
| + | $165.00 - if the Service is canceled within five (5) business days of the Application; | ||
| + | |||
| + | $275.00 - if the Service is canceled within fifteen (15) business days of the Application; | ||
| + | |||
| + | $1,100.00 - if the Service is canceled within twenty (20) business days of the Application; | ||
| + | |||
| + | |||
| + | |||
| + | ==Plan Changes/Transfers== | ||
| + | |||
| + | ===Is it possible to transfer the SHDSL service when we move our business?=== | ||
Yes. But only if its available at the new location. | Yes. But only if its available at the new location. | ||
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| − | ==How much does it cost for speed upgrade or downgrade?== | + | ===How much does it cost for SHDSL speed upgrade or downgrade?=== |
There are no additional charges for upgrades. The customer only has to pay the new monthly charge. However, downgrading the service is not possible. | There are no additional charges for upgrades. The customer only has to pay the new monthly charge. However, downgrading the service is not possible. | ||
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| − | ==Where can I find more information about SHDSL service?== | + | ===Where can I find more information about SHDSL service?=== |
Visit : http://www.exetel.com.au/business_shdsl.php | Visit : http://www.exetel.com.au/business_shdsl.php | ||
Revision as of 03:26, 17 October 2011
Contents
- 1 Description
- 2 Speeds
- 3 Applying
- 3.1 Where is SHDSL available?
- 3.2 What are the available plans and prices?
- 3.3 What are the prerequisites to obtain the SHDSL service?
- 3.4 What type of telephone connection is needed for the SHDSL service?
- 3.5 Can I use a voice service on the same line as an SHDSL service?
- 3.6 I have an ADSL MODEM/Router. Can I use this for SHDSL?
- 3.7 What MODEM is recommended for SHDSL service?
- 3.8 Who is configuring the MODEM/Router for SHDSL service?
- 4 Activation Process
- 5 Plan Changes/Transfers
- 6 What is the billing period and due date?
- 7 What are the charges for cancelling an SHDSL service prior to the committed contract term?
Description
What is SHDSL?
SHDSL stands for Symmetrical High-speed Digital Subscriber Line.
Speeds
What are the available speeds for SHDSL service?
Currently the available SHDSL speeds are:
- 512/512
- 1024/1024
- 1536/1536
- 2048/2048
- 3072/3072
- 4096/4096
Applying
Where is SHDSL available?
SHDSL service is available on Optus enabled exchanges as we use Optus for our SHDSL service.
What are the available plans and prices?
Please visit http://www.exetel.com.au/business_shdsl.php for latest SHDSL plan details.
What are the prerequisites to obtain the SHDSL service?
To obtain an SHDSL service, a telephone line is not required and is only required to determine the MDF and for internal verification purposes.
What type of telephone connection is needed for the SHDSL service?
Telephone is needed only to confirm the address and to locate the MDF for SHDSL
Can I use a voice service on the same line as an SHDSL service?
No, you can not use a voice service on the same line as the SHDSL service.
I have an ADSL MODEM/Router. Can I use this for SHDSL?
It depends on the router Model, But we recommend CISCO and CISCO 878 router is given free of charge for SHDSL customers. (But the customer should return it if he is terminating the service).
What MODEM is recommended for SHDSL service?
CISCO 878 is recommended for SHDSL serivce.
Who is configuring the MODEM/Router for SHDSL service?
If an SHDSL customer needs the MODEM/Router to be pre configured we can configure it before sending or remotely.
Activation Process
What is the SHDSL provisioning process?
SHDSL Installation Process
- Once the order has been received it is then submitted the following day to our supplier for qualification.
- The qualification process usually takes anywhere between 5-10 days before our supplier confirms the validity of the order.
- Once this has been finalized you will an update is sent in regards to 'cut-over' date information in the next 5-10 days.
- A Cut-over date(usually called TCD -Telstra cut over date, on our records) is the date a technician will need to be on site in order to 'tag' the vacant copper pairs at the MDF (Main Distribution Frame). It is important that someone be on site and aware as this can cause delays to the order if the technician has no access to the MDF.
- Once cut-over has completed and been verified, an 'appointment date/install date' will be advised in a further 5-10 day period. On this date, our supplier's technician will come out on site to install the equipment needed. Again, delays will be caused if site contact is not present.
How long does it take to provision the SHDSL service?
It takes around 20 Business days to provision the SHDSL service
What are the charges for withdrawing a pending SHDSL application?
The Customer must pay Exetel a cancellation fee calculated as follows to compensate Exetel for the infrastructure an
$55.00 - if the Service is canceled within two (2) business days of the Application;
$165.00 - if the Service is canceled within five (5) business days of the Application;
$275.00 - if the Service is canceled within fifteen (15) business days of the Application;
$1,100.00 - if the Service is canceled within twenty (20) business days of the Application;
Plan Changes/Transfers
Is it possible to transfer the SHDSL service when we move our business?
Yes. But only if its available at the new location.
How much does it cost for SHDSL speed upgrade or downgrade?
There are no additional charges for upgrades. The customer only has to pay the new monthly charge. However, downgrading the service is not possible.
What is the billing period and due date?
1st of the month
What are the charges for cancelling an SHDSL service prior to the committed contract term?
You need to pay off for the remaining months of the contract
Where can I find more information about SHDSL service?
Visit : http://www.exetel.com.au/business_shdsl.php
or call corporate sales on Phone: (02) 8030 1040 OR Email: corporatesales@exetel.com.au
