Difference between revisions of "SIM Activation and Ordering Replacement"

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(Activation of a Sim Card received)
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'''NOTE''': Billing of your account shall commence once you have activated your service.
 
'''NOTE''': Billing of your account shall commence once you have activated your service.
  
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[[Category:Mobile Broadband]]
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[[Category:Mobile Voice]]
  
 
== '''Suspension of a Sim Card''' ==
 
== '''Suspension of a Sim Card''' ==

Revision as of 07:37, 24 April 2013

Activation of a Sim Card received

1. Logging to the mobile members section via the mobile login https://www.exetel.com.au/login/index.php

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2. Once logged in, you will see a yellow color background with details of your sim card that needs to be activated on the top of the HOME tab

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3. SIM Serial: number and the Mobile Number: is listed properly

4. The SIM Serial number can be located at the back of the sim card

5. Once the details are verified, hit the ACTIVATE SERVICE button.


NOTE: Billing of your account shall commence once you have activated your service.

Suspension of a Sim Card

If your mobile phone is lost or stolen contact Exetel immediately on 02 8030 1077. Leave a message and we will place an administration bar on the service so no calls can be made or received. If requested, we can post out another SIM (at a cost of $20). When received, we can configure the replacement SIM to your service.


Requesting a replacement Sim Card

1. Logging to the mobile members section via the mobile login https://www.exetel.com.au/login/index.php

2. Select Mobile Broadband/Mobile from the left hand side menu.

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3. Select Micro SIM Swap Status and once you get the message "You have not placed a SIM Order request for this service if you would like to place a SIM Order, please click here" and continue

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4. Select the relevant mobile service number and click on view.

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5. Once you get the sim order form please select the correct sim type you require, complete the other details and submit.

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NOTE: Delivery of SIM will on average take four business days