Difference between revisions of "Service Cancellation"

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==How do I cancel ADSL/Fibre Broadband service?==
 
==How do I cancel ADSL/Fibre Broadband service?==
  
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* You may contact Exetel either via [http://www.exetel.com.au/contactus/ email or phone], in order to submit the cancellation of your ADSL/Fibre services.
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* Please refer to the [http://www.exetel.com.au/files/terms/EXE0049-R-ADSL%201_2_Broadband%20and%20Phone%20Terms%20FA.pdf/ terms and conditions] involved with the service cancellation.
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<!--{|
  
 
1. Log in to Members Facilities area
 
1. Log in to Members Facilities area
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8. Click on '''Submit''' button on the following page to complete the cancellation.
  
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|}-->
  
==How do I cancel Mobile Broadband/Mobile Service?==
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<!--{|Tables were created by steve on 28 May 2015|}-->
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==How do I cancel Mobile/Mobile Broadband Service?==
  
 
1. Log in to '''Members facility'''
 
1. Log in to '''Members facility'''
  
2. Select '''Mobile Broadband / Mobile''' menu
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2. Select '''Service & Usage''' Tab and then  ''' Manage'''
  
3. From the drop down menu, select '''Terminate Service'''  
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3. Click on '''Cancel Service''' tab,
  
  
[[File:MBBCancel01.jpg]]
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[[File:Mobile cancellation 01.png]]
  
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[[File:Mobile cancellation 02.jpg]]
  
  
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[[File:Mobile cancellation 03.jpg]]
[[File:MBBCancel02.jpg]]
 
 
 
  
  
5. State whether you wish to keep your email and web services or not.
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5. Read the terms and conditions and click on '''Confirm''' and then click on '''Submit''' button.  
  
6. Read the terms and conditions and click on '''Yes, I Agree''' and then click on '''Submit''' button.
 
  
  
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[[File:Mobile cancellation 04.jpg]]
  
[[File:MBBCancel03.jpg]]
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== How do I cancel the exemail service? ==
 
 
 
 
 
 
 
 
== How do I cancel the exe mail email service? ==
 
  
 
   
 
   
1. Go to '''Members Facilities''' area.
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1. Go to '''Member Facilities''' area  
  
2. Click '''Manage Services''' option -> Select '''Email''' option.  
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2. Click on ''' Premium VAS''' option and then '''Email'''.
  
  
[[File:ExemailCancel01.jpg]]
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[[File:WebMail new 1.jpg]]
  
  
  
3.Go to '''My Email Account''' tab and this will show details of your exemail accounts
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3. Go to '''My Email Account''' tab and this will show details of your exemail accounts
  
 
4. Click the '''Delete''' button in front of the email account that you require to cancel.  
 
4. Click the '''Delete''' button in front of the email account that you require to cancel.  
  
  
 
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[[File:Emailcancellation.jpg]]
[[File:ExemailCancel02.jpg]]
 
 
 
 
 
  
  
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<!--{|
 
==How do I cancel free hosting service?==
 
==How do I cancel free hosting service?==
  
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4. Select Web Space Configuration option.
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4. Select Web Space Configuration option .
  
 
5. Click''' Delete Web space''' button.  
 
5. Click''' Delete Web space''' button.  
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[[File:Free Web Space Cancelation Confirmation.jpg]]
 
[[File:Free Web Space Cancelation Confirmation.jpg]]
  
 
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|}-->
  
 
==How do I cancel VoIP service?==
 
==How do I cancel VoIP service?==
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1. Log in to Members Facilities area
 
1. Log in to Members Facilities area
  
2. Click '''Manage Services''' option.
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2. Click on '''Service & Usage''' option.
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3. Click in '''Manage''' button.
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[[File:Voip Cancellation 01.jpg]]
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4. Select '''Cancel Voip Service''' option
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5. Select the '''date''' you want to cancel your VoIP service and click on '''Confirm Cancel'''  button or you can cancel the service immediately by clicking on '''Confirm Cancel Now''' button.
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[[File:Voip Cancellation 02.jpg]]
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==How do I cancel Paid Hosting services?==
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===Cancel Domain Name Registration===
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If you need to cancel Domain Name Registration email [mailto:hosting@exetel.com.au hosting@exetel.com.au].
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===Cancel Domain Name Hosting===
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<!--{|
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* '''For Hosting only users'''
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1. Log in to Members Facility.
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2. Click on '''Domain Hosting''' and select '''Order or Manage Domain''' option.
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[[File:CancelHosting01.jpg]]
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3. Click on the '''Delete''' icon of the Domain you wish to to cancel hosting.
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[[File:CancelHosting02.jpg]]
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4.Click on the Cancel Hosting button and you will be asked to confirm cancellation.
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[[File:CancelHosting03.jpg]]
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|}-->
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* '''For ADSL users'''
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1. Go to '''Members Facilities''' area.
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2. Click '''Services & Usage ''' option and then '''Manage '''.
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[[File:Dominhosting01.jpg]]
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3. Select the '''Cancel Domain Hosting''' option.
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4. Click on the '''Delete''' icon of the Domain you wish to to cancel hosting.
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[[File:Dominhosting02.jpg]]
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<!--{|
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5. Click on the '''Cancel Hosting''' button
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[[File:CancelHosting09.jpg]]
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Updated By Steve J on 04/06/2015
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|}-->
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===Cancel Reverse Domain Hosting===
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If you need to cancel Reverse Domain Hosting email [mailto:hosting@exetel.com.au hosting@exetel.com.au].
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===Cancel Website Hosting===
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<!--{|
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* For Hosting only users
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1. Log in to''' Members Facility'''.
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2. Click on '''Website Hosting''' and select '''View Web Sites''' option.
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[[File:CancelHosting06.jpg]]
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3. Click on the '''Delete''' Button
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[[File:CancelHosting07a.jpg]]
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4. Proceed with the given instructions and confirm cancellation
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* '''For ADSL users'''
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1. Go to '''Members Facilities''' area.
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2. Click '''Manage Services – Hosting ''' option.
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[[File:ManageDomain00.jpg]]
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3. Select the '''Web Hosting''' option.
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4. Click on the '''Delete''' icon of the Domain you wish to to cancel hosting.
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[[File:CancelHosting10.jpg]]
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5.Proceed with the given instructions and confirm cancellation
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|}-->
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<!--{|
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===Cancel Email Hosting===
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* For Hosting only users
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1. Log in to''' Members Facility'''.
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2. Click on '''Email Hosting''' and select '''View Email Accounts''' option.  
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[[File:CancelHosting04.jpg]]
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3. Click on the '''Delete''' Button
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[[File:Cancerg60.jpg]]
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4. Click on '''Submit Termination''' button.
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|}-->
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* '''For ADSL users'''
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1. Go to '''Members Facilities''' area.
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2. Click '''Services & Usage ''' option and then '''Manage'''.
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[[File:Webhosting01.jpg]]
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3. Click on the '''Delete''' button of the Email Domain Name you wish to to cancel hosting.
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[[File:Webhosting02.jpg]]
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<!--{|
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5. Click on '''Submit Termination''' button.
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updated by steve J on 04/06/2015
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|}-->
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===Cancel Secondary Email Hosting===
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If you need to cancel Secondary Email Hosting email [mailto:hosting@exetel.com.au hosting@exetel.com.au].
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<!--{|
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==How do I cancel Fax Service?==
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1. Go to '''Members Facilities''' area.
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2. Click '''Manage Services – Fax''' option.
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[[File:CancelFax01.jpg]]
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3. Select '''Fax Details''' option
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4. Click '''Delete''' button in front of the relevant telephone number.
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3. Click the '''VoIP''' button.
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[[File:CancelFax02.jpg]]
  
  
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5. Click '''Delete''' button again.
  
[[File:VoipCancel01.jpg]]
 
  
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[[File:CancelFax03.jpg]]
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|}-->
  
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<!--{|
  
4.  Select '''Change VoIP Service''' option
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==How do I cancel SMS service?==
  
5.  Click Cancel button for the relevant VoIP number.
 
  
  
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1. Go to '''Members Facilities''' area.
  
[[File:VoipCancel02.jpg]]
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2. Click '''Manage Services – SMS''' option.  
  
  
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[[File:CancelSMS01.jpg]]
  
6.Select the '''date''' you want to cancel your VoIP service and click on '''cancel'''  button or you can cancel the service immediately by clicking on '''Cancel Now''' button.
 
  
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3.Click on '''API Accounts''' button.
  
  
[[File:VoipCancel03.jpg]]
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[[File:CancelSMS02.jpg]]
  
  
  
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4.Click '''Delete''' button in front of the relevant API account to cancel the service permanently OR click on the Disable button if you want to temporary disable the account .
  
'''For Fax Service:'''
 
  
Click Services - Fax option -> Select Manage Fax to Email option -> Click Delete button in front of the relevant telephone number.
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[[File:CancelSMS03.jpg]]
  
'''For SMS Service:'''
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|}-->
  
Click Services - SMS option -> Select Manage Virtual Mobile Number option -> Click Cancel button in front of the relevant virtual mobile number.
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==How do I cancel Long Distance Calls?==
  
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'''Pre-select'''
  
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There are 2 methods of canceling this service.
  
  
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1. Phone line is completely canceled from your current provider, once that is done please inform exetel ASAP
  
'''For Hosting Service:'''
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2. Request another provider to take over the long distant calls EG: If your phone line is held by Telstra then contact telstra and request they move the long distant calls over to their company.
  
Click Services – Hosting option -> Select Web Hosting option -> Click Delete button -> Click Delete Website button if you wish to terminate the hosted web site.
 
  
'''For Email Service:'''
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'''Over-ride'''
  
Click Services – Hosting option -> Select Email Hosting option -> Click Delete button for the relevant email domain name -> Click Submit Termination button.
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You will need to email into exetel and advise them to cancel the service: [mailto:voice@exetel.com.au voice@exetel.com.au ]

Latest revision as of 05:33, 4 June 2015

Service Cancellation


How do I cancel ADSL/Fibre Broadband service?

  • You may contact Exetel either via email or phone, in order to submit the cancellation of your ADSL/Fibre services.



How do I cancel Mobile/Mobile Broadband Service?

1. Log in to Members facility

2. Select Service & Usage Tab and then Manage

3. Click on Cancel Service tab,


Mobile cancellation 01.png

Mobile cancellation 02.jpg


4. Select the date you wish to have the service canceled.


Mobile cancellation 03.jpg


5. Read the terms and conditions and click on Confirm and then click on Submit button.


Mobile cancellation 04.jpg

How do I cancel the exemail service?

1. Go to Member Facilities area

2. Click on Premium VAS option and then Email.


WebMail new 1.jpg


3. Go to My Email Account tab and this will show details of your exemail accounts

4. Click the Delete button in front of the email account that you require to cancel.


Emailcancellation.jpg


How do I cancel VoIP service?

1. Log in to Members Facilities area

2. Click on Service & Usage option.

3. Click in Manage button.


Voip Cancellation 01.jpg


4. Select Cancel Voip Service option

5. Select the date you want to cancel your VoIP service and click on Confirm Cancel button or you can cancel the service immediately by clicking on Confirm Cancel Now button.


Voip Cancellation 02.jpg

How do I cancel Paid Hosting services?

Cancel Domain Name Registration

If you need to cancel Domain Name Registration email hosting@exetel.com.au.


Cancel Domain Name Hosting

  • For ADSL users


1. Go to Members Facilities area.

2. Click Services & Usage option and then Manage .


Dominhosting01.jpg


3. Select the Cancel Domain Hosting option.

4. Click on the Delete icon of the Domain you wish to to cancel hosting.


Dominhosting02.jpg


Cancel Reverse Domain Hosting

If you need to cancel Reverse Domain Hosting email hosting@exetel.com.au.

Cancel Website Hosting

  • For ADSL users


1. Go to Members Facilities area.

2. Click Services & Usage option and then Manage.


Webhosting01.jpg


3. Click on the Delete button of the Email Domain Name you wish to to cancel hosting.


Webhosting02.jpg


Cancel Secondary Email Hosting

If you need to cancel Secondary Email Hosting email hosting@exetel.com.au.



How do I cancel Long Distance Calls?

Pre-select

There are 2 methods of canceling this service.


1. Phone line is completely canceled from your current provider, once that is done please inform exetel ASAP

2. Request another provider to take over the long distant calls EG: If your phone line is held by Telstra then contact telstra and request they move the long distant calls over to their company.


Over-ride

You will need to email into exetel and advise them to cancel the service: voice@exetel.com.au