Difference between revisions of "Service Cancellation"
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==How do I cancel ADSL/Fibre Broadband service?== | ==How do I cancel ADSL/Fibre Broadband service?== | ||
| + | * You may contact Exetel either via [http://www.exetel.com.au/contactus/ email or phone], in order to submit the cancellation of your ADSL/Fibre services. | ||
| + | |||
| + | * Please refer to the [http://www.exetel.com.au/files/terms/EXE0049-R-ADSL%201_2_Broadband%20and%20Phone%20Terms%20FA.pdf/ terms and conditions] involved with the service cancellation. | ||
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| + | <!--{| | ||
1. Log in to Members Facilities area | 1. Log in to Members Facilities area | ||
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8. Click on '''Submit''' button on the following page to complete the cancellation. | 8. Click on '''Submit''' button on the following page to complete the cancellation. | ||
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| + | |}--> | ||
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| + | |||
| + | <!--{|Tables were created by steve on 28 May 2015|}--> | ||
==How do I cancel Mobile/Mobile Broadband Service?== | ==How do I cancel Mobile/Mobile Broadband Service?== | ||
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1. Log in to '''Members facility''' | 1. Log in to '''Members facility''' | ||
| − | 2. Select ''' | + | 2. Select '''Service & Usage''' Tab and then ''' Manage''' |
| − | 3. | + | 3. Click on '''Cancel Service''' tab, |
| − | [[File: | + | [[File:Mobile cancellation 01.png]] |
| + | [[File:Mobile cancellation 02.jpg]] | ||
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| + | [[File:Mobile cancellation 03.jpg]] | ||
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| + | 5. Read the terms and conditions and click on '''Confirm''' and then click on '''Submit''' button. | ||
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| − | + | [[File:Mobile cancellation 04.jpg]] | |
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| − | [[File: | ||
== How do I cancel the exemail service? == | == How do I cancel the exemail service? == | ||
| − | 1. Go to ''' | + | 1. Go to '''Member Facilities''' area |
| − | 2. Click ''' | + | 2. Click on ''' Premium VAS''' option and then '''Email'''. |
| − | [[File: | + | [[File:WebMail new 1.jpg]] |
| − | 3.Go to '''My Email Account''' tab and this will show details of your exemail accounts | + | 3. Go to '''My Email Account''' tab and this will show details of your exemail accounts |
4. Click the '''Delete''' button in front of the email account that you require to cancel. | 4. Click the '''Delete''' button in front of the email account that you require to cancel. | ||
| + | [[File:Emailcancellation.jpg]] | ||
| − | |||
| + | <!--{| | ||
==How do I cancel free hosting service?== | ==How do I cancel free hosting service?== | ||
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[[File:Free Web Space Cancelation Confirmation.jpg]] | [[File:Free Web Space Cancelation Confirmation.jpg]] | ||
| − | + | |}--> | |
==How do I cancel VoIP service?== | ==How do I cancel VoIP service?== | ||
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1. Log in to Members Facilities area | 1. Log in to Members Facilities area | ||
| − | 2. Click ''' | + | 2. Click on '''Service & Usage''' option. |
| − | 3. Click | + | 3. Click in '''Manage''' button. |
| + | [[File:Voip Cancellation 01.jpg]] | ||
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| + | 4. Select '''Cancel Voip Service''' option | ||
| − | + | 5. Select the '''date''' you want to cancel your VoIP service and click on '''Confirm Cancel''' button or you can cancel the service immediately by clicking on '''Confirm Cancel Now''' button. | |
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| + | [[File:Voip Cancellation 02.jpg]] | ||
==How do I cancel Paid Hosting services?== | ==How do I cancel Paid Hosting services?== | ||
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If you need to cancel Domain Name Registration email [mailto:hosting@exetel.com.au hosting@exetel.com.au]. | If you need to cancel Domain Name Registration email [mailto:hosting@exetel.com.au hosting@exetel.com.au]. | ||
| + | |||
===Cancel Domain Name Hosting=== | ===Cancel Domain Name Hosting=== | ||
| + | |||
| + | |||
| + | <!--{| | ||
* '''For Hosting only users''' | * '''For Hosting only users''' | ||
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[[File:CancelHosting03.jpg]] | [[File:CancelHosting03.jpg]] | ||
| + | |||
| + | |}--> | ||
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1. Go to '''Members Facilities''' area. | 1. Go to '''Members Facilities''' area. | ||
| − | 2. Click ''' | + | 2. Click '''Services & Usage ''' option and then '''Manage '''. |
| − | [[File: | + | [[File:Dominhosting01.jpg]] |
| − | 3. Select the '''Domain Hosting''' option. | + | 3. Select the '''Cancel Domain Hosting''' option. |
4. Click on the '''Delete''' icon of the Domain you wish to to cancel hosting. | 4. Click on the '''Delete''' icon of the Domain you wish to to cancel hosting. | ||
| − | [[File: | + | [[File:Dominhosting02.jpg]] |
| + | <!--{| | ||
5. Click on the '''Cancel Hosting''' button | 5. Click on the '''Cancel Hosting''' button | ||
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[[File:CancelHosting09.jpg]] | [[File:CancelHosting09.jpg]] | ||
| + | |||
| + | Updated By Steve J on 04/06/2015 | ||
| + | |||
| + | |}--> | ||
===Cancel Reverse Domain Hosting=== | ===Cancel Reverse Domain Hosting=== | ||
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===Cancel Website Hosting=== | ===Cancel Website Hosting=== | ||
| + | |||
| + | <!--{| | ||
* For Hosting only users | * For Hosting only users | ||
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5.Proceed with the given instructions and confirm cancellation | 5.Proceed with the given instructions and confirm cancellation | ||
| + | |||
| + | |}--> | ||
| + | |||
| + | <!--{| | ||
===Cancel Email Hosting=== | ===Cancel Email Hosting=== | ||
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| − | [[File: | + | [[File:Cancerg60.jpg]] |
4. Click on '''Submit Termination''' button. | 4. Click on '''Submit Termination''' button. | ||
| − | + | |}--> | |
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1. Go to '''Members Facilities''' area. | 1. Go to '''Members Facilities''' area. | ||
| − | 2. Click ''' | + | 2. Click '''Services & Usage ''' option and then '''Manage'''. |
| − | [[File: | + | [[File:Webhosting01.jpg]] |
| − | 3. | + | 3. Click on the '''Delete''' button of the Email Domain Name you wish to to cancel hosting. |
| − | |||
| + | [[File:Webhosting02.jpg]] | ||
| − | + | <!--{| | |
| + | 5. Click on '''Submit Termination''' button. | ||
| + | updated by steve J on 04/06/2015 | ||
| − | + | |}--> | |
===Cancel Secondary Email Hosting=== | ===Cancel Secondary Email Hosting=== | ||
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| + | |||
| + | <!--{| | ||
==How do I cancel Fax Service?== | ==How do I cancel Fax Service?== | ||
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[[File:CancelFax03.jpg]] | [[File:CancelFax03.jpg]] | ||
| + | |}--> | ||
| − | + | <!--{| | |
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==How do I cancel SMS service?== | ==How do I cancel SMS service?== | ||
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[[File:CancelSMS03.jpg]] | [[File:CancelSMS03.jpg]] | ||
| − | + | |}--> | |
==How do I cancel Long Distance Calls?== | ==How do I cancel Long Distance Calls?== | ||
Latest revision as of 05:33, 4 June 2015
Contents
How do I cancel ADSL/Fibre Broadband service?
- You may contact Exetel either via email or phone, in order to submit the cancellation of your ADSL/Fibre services.
- Please refer to the terms and conditions involved with the service cancellation.
How do I cancel Mobile/Mobile Broadband Service?
1. Log in to Members facility
2. Select Service & Usage Tab and then Manage
3. Click on Cancel Service tab,
4. Select the date you wish to have the service canceled.
5. Read the terms and conditions and click on Confirm and then click on Submit button.
How do I cancel the exemail service?
1. Go to Member Facilities area
2. Click on Premium VAS option and then Email.
3. Go to My Email Account tab and this will show details of your exemail accounts
4. Click the Delete button in front of the email account that you require to cancel.
How do I cancel VoIP service?
1. Log in to Members Facilities area
2. Click on Service & Usage option.
3. Click in Manage button.
4. Select Cancel Voip Service option
5. Select the date you want to cancel your VoIP service and click on Confirm Cancel button or you can cancel the service immediately by clicking on Confirm Cancel Now button.
How do I cancel Paid Hosting services?
Cancel Domain Name Registration
If you need to cancel Domain Name Registration email hosting@exetel.com.au.
Cancel Domain Name Hosting
- For ADSL users
1. Go to Members Facilities area.
2. Click Services & Usage option and then Manage .
3. Select the Cancel Domain Hosting option.
4. Click on the Delete icon of the Domain you wish to to cancel hosting.
Cancel Reverse Domain Hosting
If you need to cancel Reverse Domain Hosting email hosting@exetel.com.au.
Cancel Website Hosting
- For ADSL users
1. Go to Members Facilities area.
2. Click Services & Usage option and then Manage.
3. Click on the Delete button of the Email Domain Name you wish to to cancel hosting.
Cancel Secondary Email Hosting
If you need to cancel Secondary Email Hosting email hosting@exetel.com.au.
How do I cancel Long Distance Calls?
Pre-select
There are 2 methods of canceling this service.
1. Phone line is completely canceled from your current provider, once that is done please inform exetel ASAP
2. Request another provider to take over the long distant calls EG: If your phone line is held by Telstra then contact telstra and request they move the long distant calls over to their company.
Over-ride
You will need to email into exetel and advise them to cancel the service: voice@exetel.com.au
