Service Cancellation

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Revision as of 10:01, 13 September 2011 by Bhagyam (talk | contribs) (How do I cancel SMS service?)
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Service Cancellation


How do I cancel ADSL/Fibre Broadband service?

1. Log in to Members Facilities area

2. Click Manage Services option.

3. Select ADSL

4. Click on the Cancel Service option


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5. Select the date you want to cancel your service and the other Exetel services (E.g. email and free web space) that you want to keep for ADSL service.


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6. After reading the terms and conditions if you agree and understand them, select I agree.


7. Click the Cancel My Account button.



How do I cancel Mobile Broadband/Mobile Service?

1. Log in to Members facility

2. Select Mobile Broadband / Mobile menu

3. From the drop down menu, select Terminate Service


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4. Select the date you wish to have the service canceled.


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5. State whether you wish to keep your email and web services or not.

6. Read the terms and conditions and click on Yes, I Agree and then click on Submit button.


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How do I cancel the exe mail email service?

1. Go to Members Facilities area.

2. Click Manage Services option -> Select Email option.


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3.Go to My Email Account tab and this will show details of your exemail accounts

4. Click the Delete button in front of the email account that you require to cancel.


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How do I cancel free hosting service?

1. Log in to Members Facilities area

2. Click Manage Services option.

3. Click the Web/Blog setup button.


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4. Select Web Space Configuration option.

5. Click Delete Web space button.


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6. Confirm Cancellation


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How do I cancel VoIP service?

1. Log in to Members Facilities area

2. Click Manage Services option.

3. Click the VoIP button.


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4. Select Change VoIP Service option

5. Click Cancel button for the relevant VoIP number.


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6.Select the date you want to cancel your VoIP service and click on cancel button or you can cancel the service immediately by clicking on Cancel Now button.


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How do I cancel Paid Hosting services?

Cancel Domain Name Registration

If you need to cancel Domain Name Registration email hosting@exetel.com.au.

Cancel Domain Name Hosting

  • For Hosting only users

1. Log in to Members Facility.

2. Click on Domain Hosting and select Order or Manage Domain option.


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3. Click on the Delete icon of the Domain you wish to to cancel hosting.


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4.Click on the Cancel Hosting button and you will be asked to confirm cancellation.


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  • For ADSL users


1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.


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3. Select the Domain Hosting option.

4. Click on the Delete icon of the Domain you wish to to cancel hosting.


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5. Click on the Cancel Hosting button


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Cancel Reverse Domain Hosting

If you need to cancel Reverse Domain Hosting email hosting@exetel.com.au.

Cancel Website Hosting

  • For Hosting only users

1. Log in to Members Facility.

2. Click on Website Hosting and select View Web Sites option.


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3. Click on the Delete Button


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4. Proceed with the given instructions and confirm cancellation


  • For ADSL users


1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.


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3. Select the Web Hosting option.

4. Click on the Delete icon of the Domain you wish to to cancel hosting.


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5.Proceed with the given instructions and confirm cancellation

Cancel Email Hosting

  • For Hosting only users


1. Log in to Members Facility.

2. Click on Email Hosting and select View Email Accounts option.


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3. Click on the Delete Button


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4. Click on Submit Termination button.



  • For ADSL users


1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.


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3. Select the Domain Hosting option.

4. Click on the Delete button of the Email Domain Name you wish to to cancel hosting.


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5. Click on Submit Termination button.

Cancel Secondary Email Hosting

If you need to cancel Secondary Email Hosting email hosting@exetel.com.au.


How do I cancel Fax Service?

1. Go to Members Facilities area.

2. Click Manage Services – Fax option.


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3. Select Fax Details option

4. Click Delete button in front of the relevant telephone number.


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5. Click Delete button again.


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How do I cancel SMS service?

1. Go to Members Facilities area.

2. Click Manage Services – SMS option.


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3.Click on API Accounts button.


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4.Click Delete button in front of the relevant API account to cancel the service permanently OR click on the Disable button if you want to temporary disable the account .


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