Service Cancellation
1. Go to Members Facilities area.
2. The cancellation steps will be vary according to your service as given below;
For ADSL Services:
1. Click Manage Services option.
2. Select ADSL
3. Click on the Cancel Service option
4. Select the date you want to cancel your service and the other eXeTeL services (E.g. email and free web space) that you want to keep for ADSL service.
5. After reading the terms and conditions if you agree and understand them, select I agree.
6. Click the Cancel My Account button.
For Fax Service:
Click Services - Fax option -> Select Manage Fax to Email option -> Click Delete button in front of the relevant telephone number.
For SMS Service:
Click Services - SMS option -> Select Manage Virtual Mobile Number option -> Click Cancel button in front of the relevant virtual mobile number.
For Mobile Service:
Click Services - Mobile option -> Select Disconnect Mobile Service option -> Click Cancel button for the relevant Mobile Phone Service.
For VoIP Service:
Click Services - VoIP option -> Select Change VoIP Service option -> Click Cancel button for the relevant VoIP number.
For Wireless Broadband Service:
Click Services - Wireless Broadband option -> Select Cancel Service option -> Select the date you want to cancel your service and the other eXeTeL services (E.g. email and free web space) that you want to keep for Mobile Broadband service -> After reading the terms and conditions if you agree and understand them, select I agree -> Click Submit button.
For Hosting Service:
Click Services – Hosting option -> Select Web Hosting option -> Click Delete button -> Click Delete Website button if you wish to terminate the hosted web site.
For Email Service:
Click Services – Hosting option -> Select Email Hosting option -> Click Delete button for the relevant email domain name -> Click Submit Termination button.
How can I cancel the eXe mail email service?
Go to Members Facilities area.
Click Manage/ Setup Email option -> Select View Email Account option.
Click the Delete button in front of the email account that you require to cancel.
