Service Cancellation

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Service Cancellation


How do I cancel ADSL/Fibre Broadband service?

1. Log in to Members Facilities area

2. Click Manage Services option.

3. Select ADSL

4. Click on the Cancel Service option


Adsl-facility area-1.jpg


5. Select the date you want to cancel your service and the other Exetel services (E.g. email and free web space) that you want to keep for ADSL service.


Adsl-facility area-2.jpg


6. After reading the terms and conditions if you agree and understand them, select I agree.


7. Click the Cancel My Account button.

How do I cancel Mobile Broadband/Mobile Service?

1. Log in to Members facility

2. Select Mobile Broadband / Mobile menu

3. From the drop down menu, select Terminate Service


MBBCancel01.jpg


4. Select the date you wish to have the service canceled.


MBBCancel02.jpg


5. State whether you wish to keep your email and web services or not.

6. Read the terms and conditions and click on Yes, I Agree and then click on Submit button.


MBBCancel03.jpg



How can I cancel the exe mail email service?

1. Go to Members Facilities area.

2. Click Manage Services option -> Select Email option.


ExemailCancel01.jpg


3.Go to My Email Account tab and this will show details of your exemail accounts

4. Click the Delete button in front of the email account that you require to cancel.


ExemailCancel02.jpg



How do I cancel the free hosting service?

1. Log in to Members Facilities area

2. Click Manage Services option.

3. Click the Web/Blog setup button.


Freeweb001.jpg


4. Select Web Space Configuration option.

5. Click Delete Web space button.


FreeWeb Cancelation.jpg


6. Confirm Cancellation


Free Web Space Cancelation Confirmation.jpg








For Fax Service:

Click Services - Fax option -> Select Manage Fax to Email option -> Click Delete button in front of the relevant telephone number.

For SMS Service:

Click Services - SMS option -> Select Manage Virtual Mobile Number option -> Click Cancel button in front of the relevant virtual mobile number.


For VoIP Service:

Click Services - VoIP option -> Select Change VoIP Service option -> Click Cancel button for the relevant VoIP number.


For Hosting Service:

Click Services – Hosting option -> Select Web Hosting option -> Click Delete button -> Click Delete Website button if you wish to terminate the hosted web site.

For Email Service:

Click Services – Hosting option -> Select Email Hosting option -> Click Delete button for the relevant email domain name -> Click Submit Termination button.