Difference between revisions of "Telephone - Support Information"
| Line 3: | Line 3: | ||
== I currently don't have dial tone on my telephone line, how do I fix this? == | == I currently don't have dial tone on my telephone line, how do I fix this? == | ||
| − | + | If your telephone has no dial tone, it is recommended that you remove your ADSL modem as well all filters and have a standard corded handset plugged directly to the wall socket. | |
| − | == My phone is getting a lot of static, I have installed filters on my telephone == | + | == My phone is getting a lot of static, I have installed filters on my telephone. What should I do? == |
| − | + | If your telephone is getting a lot of static, to check if it's a filter problem it is recommended that you connect only the telephone, remove your ADSL modem as well all filters and have a standard corded handset plugged directly to the wall socket. If possible try a different standard corded handset . | |
If problems persist contact Exetel as we're required to log this case with the supplier. | If problems persist contact Exetel as we're required to log this case with the supplier. | ||
| Line 15: | Line 15: | ||
| − | == | + | ==Why can't I make telephone calls to certain mobile networks? == |
Make 3 sample calls to each network that has problems and record the number, time and any announcements on the line. Once that has been done email Exetel as we're required to log this case with the supplier. | Make 3 sample calls to each network that has problems and record the number, time and any announcements on the line. Once that has been done email Exetel as we're required to log this case with the supplier. | ||
| Line 21: | Line 21: | ||
| − | == | + | ==Why is there static on the telephone every time a cordless phone is plugged in? == |
Cordless phones tend to have higher frequency than standard corded hand sets. It is recommended that it is not to be used or filtered properly. | Cordless phones tend to have higher frequency than standard corded hand sets. It is recommended that it is not to be used or filtered properly. | ||
| Line 29: | Line 29: | ||
== I can't make any calls through my telephone, how could I fix this? == | == I can't make any calls through my telephone, how could I fix this? == | ||
| − | + | If you can not make calls through your telephone, first check if there is dial tone and check for any voice announcements. It is recommended that you connect only the telephone, remove your ADSL modem as well all filters and have a standard corded handset plugged directly to the wall socket. If the problem still persists, Contact Exetel Support. | |
| Line 35: | Line 35: | ||
== How do I access my voice mail ? == | == How do I access my voice mail ? == | ||
| − | + | If you have a bundled Optus plan, please visit [[Optus Telephone Features#Voicemail| here]] for Optus | |
Revision as of 06:48, 30 March 2012
Contents
- 1 I currently don't have dial tone on my telephone line, how do I fix this?
- 2 My phone is getting a lot of static, I have installed filters on my telephone. What should I do?
- 3 Why can't I make telephone calls to certain mobile networks?
- 4 Why is there static on the telephone every time a cordless phone is plugged in?
- 5 I can't make any calls through my telephone, how could I fix this?
- 6 How do I access my voice mail ?
- 7 How do I make my telephone number a silent number?
- 8 How do I make my telephone number displayed when I'm calling mobiles?
- 9 Why can't I make international calls when there are no bars/restrictions on the telephone line?
- 10 When a case on a telephone issue is logged to Optus how long does it take for them to provide an update?
- 11 Does Exetel staff come to my property to examine a telephone service issue ?
- 12 Are you able to run a line test if my telephone service has problems ?
- 13 How long does a line test take?
- 14 Is there anything I need to do on my end when a line test is been done?
- 15 What do I need to do to assist exetel to resolve telephone problems quicker?
- 16 How do I set diversion delay for a telephone service?
I currently don't have dial tone on my telephone line, how do I fix this?
If your telephone has no dial tone, it is recommended that you remove your ADSL modem as well all filters and have a standard corded handset plugged directly to the wall socket.
My phone is getting a lot of static, I have installed filters on my telephone. What should I do?
If your telephone is getting a lot of static, to check if it's a filter problem it is recommended that you connect only the telephone, remove your ADSL modem as well all filters and have a standard corded handset plugged directly to the wall socket. If possible try a different standard corded handset .
If problems persist contact Exetel as we're required to log this case with the supplier.
Why can't I make telephone calls to certain mobile networks?
Make 3 sample calls to each network that has problems and record the number, time and any announcements on the line. Once that has been done email Exetel as we're required to log this case with the supplier.
Why is there static on the telephone every time a cordless phone is plugged in?
Cordless phones tend to have higher frequency than standard corded hand sets. It is recommended that it is not to be used or filtered properly.
I can't make any calls through my telephone, how could I fix this?
If you can not make calls through your telephone, first check if there is dial tone and check for any voice announcements. It is recommended that you connect only the telephone, remove your ADSL modem as well all filters and have a standard corded handset plugged directly to the wall socket. If the problem still persists, Contact Exetel Support.
How do I access my voice mail ?
If you have a bundled Optus plan, please visit here for Optus
How do I make my telephone number a silent number?
It is recommended that you email Exetel suppport/provisioning and advise them that you wish for your number to be silent. However by default it should already be enabled if you have requested your number to be displayed.
How do I make my telephone number displayed when I'm calling mobiles?
It is recommended that you email Exetel suppport/provisioning and advise them that you wish for your number to be displayed. If you have already requested it when you've applied then there isn't any need to.
Why can't I make international calls when there are no bars/restrictions on the telephone line?
Please inform Exetel via email so that we could check our systems, if there isn't any bars on our systems, a case will be logged to the supplier.
When a case on a telephone issue is logged to Optus how long does it take for them to provide an update?
Generally it would take 24 - 48hours for Optus to provide an update to a logged case.
Does Exetel staff come to my property to examine a telephone service issue ?
No, the supplier technicians would normally attend to telephone service issues.
Are you able to run a line test if my telephone service has problems ?
Yes,Exetel can a run a line test if your telephone or ADSL service has problems. You can either do this by calling or emailing Exetel Support.
How long does a line test take?
Normally a line test takes 5 - 10 minutes.
Is there anything I need to do on my end when a line test is been done?
2 line tests are required:
1. the line needs to have all your equipment plugged in 2. the line needs to be isolated completely, which means no modem, no filters, no telephones or back to base alarms should be plugged in.
What do I need to do to assist exetel to resolve telephone problems quicker?
Exetel needs to run certain line test in order to determine the problem.
2 line tests are required: 1) the line needs to have all your equipment plugged in 2) the line needs to be isolated completely, which means no modem, no filters, no telephones or back to base alarms should be plugged in.
How do I set diversion delay for a telephone service?
If you want to set the diversions to 30secs, you can type the following into the phone and press SEND/DIAL:
* 61*61016130947**30#
