Difference between revisions of "Telephone Optus - Sales Information"

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(What are the install/connection charges for a new telephone service with Optus?)
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If you currently have Telstra Copper connected to your residence, but an inactive line, the activation charge for telephone and ADSL is $69. These charges are subject to change. Please visit https://www.exetel.com.au/order_full_bundle/residential_online_form.php for current charges.
 
If you currently have Telstra Copper connected to your residence, but an inactive line, the activation charge for telephone and ADSL is $69. These charges are subject to change. Please visit https://www.exetel.com.au/order_full_bundle/residential_online_form.php for current charges.
  
* These charges are only applicable if there's a working wall socket in the house. *************
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* These charges are only applicable if there's a working wall socket in the house.
 
 
  
 
==I have been charged for telephone calls listed for previous month with this month's invoice. Have you double charged me?==
 
==I have been charged for telephone calls listed for previous month with this month's invoice. Have you double charged me?==

Revision as of 11:56, 26 January 2012

Telephone Services > Telephone - Sales Information


Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.


How does Exetel provide telephone services via Optus?

The wireline bundle service combines the telephone line with the ADSL 2 product via Optus. It is not possible to have the wireline on its own, since eXeTeL is contracted to have both the ADSL and telephone line active with Optus.


What are the available telephone plans and prices?

Please visit http://www.exetel.com.au/a_plan_pricing_adsl2_new.php for latest plan details.


How do I check telephone service availability?

please visit http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl


How do I place an order for Telephone via Optus?

Exetel only offers Bundled services via the Optus Network, therefore you need to place the telephone order with the ADSL application.


How long does it take to provision the Telephone service?

Approximately 8- 10 Business days


How are the telephone call charges with Optus?

Visit http://www.exetel.com.au/a_adsl2_wireline.php for current call charges.


What are the install/connection charges for a new telephone service with Optus?

If you currently have Telstra Copper connected to your residence, but an inactive line, the activation charge for telephone and ADSL is $69. These charges are subject to change. Please visit https://www.exetel.com.au/order_full_bundle/residential_online_form.php for current charges.

  • These charges are only applicable if there's a working wall socket in the house.

I have been charged for telephone calls listed for previous month with this month's invoice. Have you double charged me?

No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay.


Is there any monthly minimum spend for telephone service with Optus?

There's no monthly minimum spend. However, there's a monthly telephone rental.


Does Optus telephone service carry any SLA?

No, as these are residential grade services there is no Service Level Agreement.


What are the terms and conditions for Optus telephone service?

Please visit http://www.exetel.com.au/v_wireline_terms.htm for terms and conditions.


What is the Acceptable User Policy for Optus Telephone services?

Please visit http://www.exetel.com.au/a_acceptable_use.php


How am I billed for telephone calls?

Your call charges are fully itemised on the same invoice as your ADSL service.


How can I check on my telephone call usage during the billing month?

Log in to your Exetel members facility to view your current month’s usage.



Can I cancel my ADSL and still have the telephone line with Exetel (via Optus)?

This is not possible.