Difference between revisions of "Telephone Telstra - Sales Information"

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(How does Exetel provide telephone services via Telstra?)
(What are the available telephone plans and prices?)
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==What are the available telephone plans and prices?==
 
==What are the available telephone plans and prices?==
  
Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details
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Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details.
  
 
If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer
 
If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer

Revision as of 10:36, 15 September 2011

Telephone Services > Telephone - Sales Information


Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.


How does Exetel provide telephone services via Telstra?

You have the option of bundling up the telephone line with ADSL
or
Signing up for a Stand Alone telephone service.

What are the available telephone plans and prices?

Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details.

If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer

How do I place an order for Telephone via Telstra?

If you need to order a Telephone service with ADSL (Bundled), you need to apply with the ADSL application.

Please find Stand Alone telephone service order form here


How are the call charges?


What are the install/connection charges for a new telephone service?

The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php

Is there any monthly minimum spend?

No with the long distant call service, there is no minimum monthly spend. However, there's a monthly telephone rental.

Do these carry any SLA?

No, as these are residential grade services there is no Service Level Agreement.


How am I billed for the phone calls if I have the ADSL service as well?

Your call charges are fully itemised on the same invoice as your ADSL service


How can I check on my call usage during the billing month?

Log in to your Exetel members facility to view your current month’s usage.


What are the call rates and what is the monthly line rental charge?

This information is on the ADSL plan pricing page, below the plan prices and here: http://www.exetel.com.au/a_adsl2_wireline.php


Can I cancel my ADSL and still have the phone line with Exetel (via Telstra)?

A Yes you can do this. You will be charged the line rental and call rates applicable.