Difference between revisions of "Telephone Telstra - Sales Information"
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Signing up for a Stand Alone telephone service. | Signing up for a Stand Alone telephone service. | ||
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If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer ********************* | If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer ********************* | ||
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==How do I place an order for Telephone via Telstra?== | ==How do I place an order for Telephone via Telstra?== | ||
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If you need to order a Stand Alone Telephone service, you can find the order form [https://www.exetel.com.au/order_service/PSTN_order_form.php here] | If you need to order a Stand Alone Telephone service, you can find the order form [https://www.exetel.com.au/order_service/PSTN_order_form.php here] | ||
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| + | ==How long does it take to provision the Telephone service?== | ||
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| + | * For Bundled services - Approximately 5 to 7 business days | ||
| + | * For Stand Alone services - Approximately up to 5 business days | ||
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==How are the call charges?== | ==How are the call charges?== | ||
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The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php | The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php | ||
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==Is there any monthly minimum spend?== | ==Is there any monthly minimum spend?== | ||
There's no monthly minimum spend. However, there's a monthly telephone rental. | There's no monthly minimum spend. However, there's a monthly telephone rental. | ||
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== Do these carry any SLA?== | == Do these carry any SLA?== | ||
No, as these are residential grade services there is no Service Level Agreement. | No, as these are residential grade services there is no Service Level Agreement. | ||
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Your call charges are fully itemised on the same invoice as your ADSL service | Your call charges are fully itemised on the same invoice as your ADSL service | ||
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Log in to your Exetel members facility to view your current month’s usage. | Log in to your Exetel members facility to view your current month’s usage. | ||
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Yes you can do this. You will be charged the line rental and call rates applicable. | Yes you can do this. You will be charged the line rental and call rates applicable. | ||
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[[Category:Telephone Services]] | [[Category:Telephone Services]] | ||
Revision as of 03:42, 16 September 2011
Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.
Contents
- 1 How does Exetel provide telephone services via Telstra?
- 2 What are the available telephone plans and prices?
- 3 How do I place an order for Telephone via Telstra?
- 4 How long does it take to provision the Telephone service?
- 5 How are the call charges?
- 6 What are the install/connection charges for a new telephone service?
- 7 Is there any monthly minimum spend?
- 8 Do these carry any SLA?
- 9 How am I billed for the phone calls if I have the ADSL service as well?
- 10 How can I check on my call usage during the billing month?
- 11 Can I cancel my ADSL and still have the phone line with Exetel (via Telstra)?
How does Exetel provide telephone services via Telstra?
You have the option of bundling up the telephone line with ADSL
or
Signing up for a Stand Alone telephone service.
What are the available telephone plans and prices?
Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details.
If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer *********************
How do I place an order for Telephone via Telstra?
If you need to order a Bundled Telephone service and ADSL, you can apply with the ADSL application.
If you need to order a Stand Alone Telephone service, you can find the order form here
How long does it take to provision the Telephone service?
- For Bundled services - Approximately 5 to 7 business days
- For Stand Alone services - Approximately up to 5 business days
How are the call charges?
- International call rates: http://www.exetel.com.au/a_telephone_charges.php
- National and Local call rates: http://www.exetel.com.au/a_plan_pricing_new.php
- Other call charges : http://www.exetel.com.au/a_telephone_charges.php (Select Other Telephone Charges Tab)
What are the install/connection charges for a new telephone service?
The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php
Is there any monthly minimum spend?
There's no monthly minimum spend. However, there's a monthly telephone rental.
Do these carry any SLA?
No, as these are residential grade services there is no Service Level Agreement.
How am I billed for the phone calls if I have the ADSL service as well?
Your call charges are fully itemised on the same invoice as your ADSL service
How can I check on my call usage during the billing month?
Log in to your Exetel members facility to view your current month’s usage.
Can I cancel my ADSL and still have the phone line with Exetel (via Telstra)?
Yes you can do this. You will be charged the line rental and call rates applicable.
