Difference between revisions of "Telephone Telstra - Sales Information"
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Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details. | Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details. | ||
| − | If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer | + | If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer our [[ADSL2 Bundled Optus - Sales Information|ADSL Bundled Optus page]] |
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| − | ==What are the install/connection charges for a new telephone service?== | + | ==What are the install/connection charges for a new telephone service with Telstra?== |
The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php | The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php | ||
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No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay. | No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay. | ||
| − | ==Is there any monthly minimum spend?== | + | |
| + | ==Is there any monthly minimum spend for telephone services with Telstra?== | ||
There's no monthly minimum spend. However, there's a monthly telephone rental. | There's no monthly minimum spend. However, there's a monthly telephone rental. | ||
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| − | == | + | == Does Telephone services with Telstra carry any SLA?== |
No, as these are residential grade services there is no Service Level Agreement. | No, as these are residential grade services there is no Service Level Agreement. | ||
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| − | ==Acceptable User Policy== | + | ==What is the Acceptable User Policy for Telstra telephone services?== |
Please visit http://www.exetel.com.au/a_acceptable_use.php | Please visit http://www.exetel.com.au/a_acceptable_use.php | ||
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| − | ==What are the terms and conditions?== | + | ==What are the terms and conditions for Telstra telephone services?== |
Please visit http://www.exetel.com.au/v_wireline_terms.htm for terms and conditions. | Please visit http://www.exetel.com.au/v_wireline_terms.htm for terms and conditions. | ||
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| − | ==How can I check on my call usage during the billing month?== | + | ==How can I check on my telephone call usage during the billing month?== |
Log in to your Exetel members facility to view your current month’s usage. | Log in to your Exetel members facility to view your current month’s usage. | ||
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| − | ==Can I cancel my ADSL and still have the | + | ==Can I cancel my ADSL and still have the telephone line with Exetel (via Telstra)?== |
Yes you can do this. You will be charged the line rental and call rates applicable. | Yes you can do this. You will be charged the line rental and call rates applicable. | ||
Revision as of 09:51, 4 January 2012
Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.
Contents
- 1 How does Exetel provide telephone services via Telstra?
- 2 What are the available telephone plans and prices?
- 3 How do I place an order for Telephone via Telstra?
- 4 How long does it take to provision the Telephone service?
- 5 How are the telephone call charges with Telstra?
- 6 What are the install/connection charges for a new telephone service with Telstra?
- 7 I have been charged for phone calls listed for previous month with this month's invoice. Have you double charged me?
- 8 Is there any monthly minimum spend for telephone services with Telstra?
- 9 Does Telephone services with Telstra carry any SLA?
- 10 What is the Acceptable User Policy for Telstra telephone services?
- 11 What are the terms and conditions for Telstra telephone services?
- 12 How am I billed for the phone calls if I have the ADSL service as well?
- 13 How can I check on my telephone call usage during the billing month?
- 14 Can I cancel my ADSL and still have the telephone line with Exetel (via Telstra)?
How does Exetel provide telephone services via Telstra?
You have the option of bundling up the telephone line with ADSL
or
Signing up for a Stand Alone telephone service.
What are the available telephone plans and prices?
Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details.
If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer our ADSL Bundled Optus page
How do I place an order for Telephone via Telstra?
If you need to order a Bundled Telephone service and ADSL, you can apply with the ADSL application.
If you need to order a Stand Alone Telephone service, you can find the order form here
How long does it take to provision the Telephone service?
- For Bundled services - Approximately 5 to 7 business days
- For Stand Alone services - Approximately up to 5 business days
How are the telephone call charges with Telstra?
- International call rates: http://www.exetel.com.au/a_telephone_charges.php
- National and Local call rates: http://www.exetel.com.au/a_plan_pricing_new.php
- Other call charges : http://www.exetel.com.au/a_telephone_charges.php (Select Other Telephone Charges Tab)
What are the install/connection charges for a new telephone service with Telstra?
The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php
I have been charged for phone calls listed for previous month with this month's invoice. Have you double charged me?
No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay.
Is there any monthly minimum spend for telephone services with Telstra?
There's no monthly minimum spend. However, there's a monthly telephone rental.
Does Telephone services with Telstra carry any SLA?
No, as these are residential grade services there is no Service Level Agreement.
What is the Acceptable User Policy for Telstra telephone services?
Please visit http://www.exetel.com.au/a_acceptable_use.php
What are the terms and conditions for Telstra telephone services?
Please visit http://www.exetel.com.au/v_wireline_terms.htm for terms and conditions.
How am I billed for the phone calls if I have the ADSL service as well?
Your call charges are fully itemised on the same invoice as your ADSL service
How can I check on my telephone call usage during the billing month?
Log in to your Exetel members facility to view your current month’s usage.
Can I cancel my ADSL and still have the telephone line with Exetel (via Telstra)?
Yes you can do this. You will be charged the line rental and call rates applicable.
