Telephone Telstra - Sales Information

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Telephone Services > Telephone - Sales Information


Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.


What are the available telephone plans and prices?

Please visit http://www.exetel.com.au/a_plan_pricing_new.php for latest plan details.

If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer *********************

How do I place an order for Telephone via Telstra?

If you need to order a Bundled Telephone service and ADSL, you can apply with the ADSL application.

If you need to order a Stand Alone Telephone service, you can find the order form here

How are the call charges?


What are the install/connection charges for a new telephone service?

The standard install charge for a new line is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here: http://www.exetel.com.au/v_wide_coverage.php

Is there any monthly minimum spend?

There's no monthly minimum spend. However, there's a monthly telephone rental.

Do these carry any SLA?

No, as these are residential grade services there is no Service Level Agreement.


How am I billed for the phone calls if I have the ADSL service as well?

Your call charges are fully itemised on the same invoice as your ADSL service


How can I check on my call usage during the billing month?

Log in to your Exetel members facility to view your current month’s usage.


Can I cancel my ADSL and still have the phone line with Exetel (via Telstra)?

Yes you can do this. You will be charged the line rental and call rates applicable.