Telstra Telephone Features

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Avoid Missing Important Calls

What is 1# Telstra Feature Assistant?

  • No need to remember special codes.
  • Ready to use on your phone now.

1# Telstra Feature Assistant lets you:

  • turn Call Waiting and Call Forward features on and off and check their status.
  • store frequently forwarded numbers under the categories of Home, Work, Mobile or Other, then the next time you want to forward to a number, dial TelstraF001.png and say, for example, “Turn on Call Forward to Mobile”
  • listen to information about HomeLine Features.

How do I Use it?

Step 1

Dial TelstraF001.png or, if you have our T1000S or T1000C rental phone, press the Telstra Voice Assistant button.

Step 2

When connected you will hear:

"Hi, I’m your Telstra Feature Assistant. What would you like to do today?"

You can say:

“Call Waiting”

“Call Forward”

“Phone Features”

“User Tips”

1# Telstra Feature Assistant also offers you options like, to store frequently forwarded numbers, dial TelstraF001.png, say “Stored Numbers” and follow the instructions. You can either listen to the step by step prompts or interrupt them and make your request.

Anything else I Need to Know?

There’s no access charge, but when you use Call Forward, applicable call costs apply for forwarded calls.

Call Forward Immediate is the default setting of the 1# Telstra Feature Assistant. So, if you only want to turn on Call Forward Busy, you need to specify this.


How can I use Call Waiting service for my telephone service with Telstra?

  • No need to miss an important call just because you’re on the phone.
  • The Call Waiting tone (two beeps every five seconds) lets you know that there’s a call waiting to be answered.

How do I use it?

To turn call waiting on TelstraF002.png
To turn Call Waiting off TelstraF003.png
To turn Call Waiting off when using theInternet or sending a fax Store TelstraF004.png on the front of your Internet dial up number or fax number
To check if Call Waiting is on or off TelstraF005.png
To answer the incoming call when already on a call or switch between calls TelstraF006.png
To hang up one call and return to the other TelstraF007.png
To reject the incoming call when already on a call TelstraF008.png


TelstraF009.png

Anything else I need to know?

Call Waiting is turned on and available to use for most new Telstra connections. Once it’s on, it stays on unless you switch it off, but it won’t work during a 3-Way Chat.


How do I use Call Return feature with my telephone service from Telstra?

  • Find out the number of your last unanswered call (except for blocked numbers).

How do I use it?

To retrieve the number of your last unanswered call TelstraF010.png

TelstraF011.png

^ Applicable usage charges and normal call charges apply if you return the call.

Anything else I need to know?

Call Return is available to use on your phone now on tone phones in most areas of Australia, but is not available for blocked calls.


How do I use Call Forward Immediate feature with Telstra telephone service?

Forward† your home or office number to your mobile phone. († Charges apply for forwarded calls.)

How do I use it?

To immediately forward all incoming calls TelstraF012.png
To turn Call Forward Immediate off for all incoming calls TelstraF013.png

TelstraF014.png


Anything else I need to know?

Call Forward Immediate is available to use on your phone now. It overrides all other Home Line Features except Call Forward Selected Callers.

How do I use Call Forward Busy feature with Telstra telephone service?

When your phone is ‘busy’, calls can be forwarded to most numbers in Australia^.(^Charges apply for forwarded calls.)

How do I use it?

To forward all incoming calls on busy TelstraF015.png
To turn Call Forward Busy off TelstraF016.png
To check if Call Forward Busy is on or off TelstraF017.png

Anything else I need to know?

Call Forward Busy is available to use on your phone now.


How do I use Call Forward No Answer feature with Telstra telephone service?

When your phone is not answered, calls can be forwarded to most numbers in Australia^. (^Charges apply for forwarded calls)

How do I use it?

To forward all incoming calls when there is no answer TelstraF018.png
To set the destination and ‘time in seconds’ before the call is forwarded TelstraF019.png
To turn Call Forward No Answer off TelstraF020.png
To check if Call Forward No Answer is on or off TelstraF021.png

Anything else I need to know?

Call Forward No Answer is available to use on your phone now. Default is 20 seconds (approximately 7 rings) before a call will be forwarded. Can be set from 5 to 60 seconds.


How do I use Call Forward Selected Callers feature from Telstra telephone service?

Set-up a ‘Selected Callers List’ containing up to 15 phone numbers to be forwarded to another number^. (^Calls can be forwarded to most numbers in Australia. Monthly charge and call charges apply.)

How do I use it?

To turn Call Forward Selected Callers on TelstraF022.png
To turn Call Forward Selected Callers off TelstraF023.png
To check if Call Forward Selected Callers is on or off TelstraF024.png
To set-up an entry in your ‘Selected Callers List’ TelstraF025.png
To check what number is in a particular position in your ‘Selected Callers List’ TelstraF026.png
To remove a number from your ‘Selected Callers List’ TelstraF027.png
To remove all numbers from your ‘Selected Callers List’ TelstraF028.png

Anything else I need to know?

Call Forward Selected Callers overrides all other Call Forwards.


How do I use Call Forward Set the Time feature with Telstra telephone service?

Forward calls to most numbers in Australia during time periods you specify^ by creating a ‘Time Period List’ with up to 15 different time periods (days and times). (^ Monthly charge and call charges apply.)

How do I use it?

To turn Call Forward Set The Time on TelstraF029.png
To turn Call Forward Set The Time off TelstraF030.png
To check if Call Forward Set The Time is on or off TelstraF031.png
To create or modify your ‘Time Period List’ TelstraF032.png
  • The day numbers are:

TelstraF033.png

The time for start and finish must be in 24 hour mode, i.e. 9.30am = 0930, 7.15pm = 1915, etc.

To remove a setting from your ‘Time Period List’ TelstraF034.png
To remove all numbers from your ‘Time Period List’ TelstraF035.png
To check which destination number and time is in one of your ‘Time Period List’ entries TelstraF036.png


Anything else I need to know?

Call Forward Set The Time overrides Call Forward Busy and No Answer.


How do I use MessageBank(voicemail) from Telstra telephone service?

  • The easy way to answer when you’re away from your phone, on another call, when you’ve dialled up the Internet or you simply can’t answer.
  • Retrieve and answer messages when it suits you.

How do I use it?

The first time you call your MessageBank^ service, voice prompts will guide you through recording your personal greeting. The first time you are asked to enter your PIN, dial the last four digits of your phone number (this is your temporary PIN) then press #

Then follow the simple prompts to set up your mailbox.

Accessing your MessageBank

To access MessageBank from the phone it’s connected to TelstraF040.png
To access MessageBank from other fixed* or mobile# services within Australia TelstraF041.png
To access MessageBank from services connected with PABXs or other carriers Call 1800 135 102.
To access MessageBank from phone services in other countries Call +61 418 707 102# or your Telstra Telecard™# access number, then card number and PIN followed by 125 102 (then your mailbox number and PIN).

Changing your PIN and/or greeting

The PIN can be changed at any time, and using a PIN from the home phone is now optional. To change your PIN access the MessageBank Main Menu and:

PRESS TelstraNum3.png for the Setup menu, then

PRESS TelstraNum3.png for the PIN Change menu, then

PRESS TelstraNum1.png to change the PIN or

PRESS TelstraNum2.png for Security Settings, then

PRESS TelstraNum1.png to turn on Optional PIN

When Optional PIN is on you will not be required to dial your PIN from your home phone. The PIN will still be required when calling your mailbox from another fixed phone or a mobile.

TelstraF041a.png

  • Managing your messages

You’ll know you have new messages if you hear a special dial tone when you pick up your phone. If you would like to see at a glance if you have new messages, call us on 13 2200 to find out about the Flashing Message Indicator feature available on the T1000C or CR2000 rental phones#.

You can also turn on Message Notification to Mobile, which sends a text message to your nominated Telstra mobile service whenever a message is left in your mailbox.

To turn this feature on:

TelstraF042.png

  • Listening to messages

Your messages will play automatically. After listening to your messages you can:

PRESS TelstraNum1.png to replay the message

PRESS TelstraNum22.png to directly call back the person who left the message†

PRESS TelstraNum5.png to delete and go to the next message

  • Storing messages

MessageBank automatically stores all your new messages for 14 days. Once played, messages are kept for 7 days unless you delete them. You can store up to 60 messages of up to 5 minutes long.

  • Knowing who’s called

If a caller hangs up after your personal greeting, you can find out their number (if it’s not a blocked call or a silent number).

PRESS TelstraNum9.png for Main Menu

PRESS TelstraNum3.png for Mailbox Set-up

PRESS TelstraNum5.png for Mailbox Options

PRESS TelstraNum6.png for Hang Up Messages, then choose ON.

MessageBank will store up to 5 Hang Up Messages

Shortcuts

  • At any time:

PRESS TelstraNum9.png to Return to Main Menu

PRESS TelstraStar.png to Cancel and Go Back one menu level

PRESS TelstraNum8.png for Help

  • When listening to your messages:

PRESS TelstraNum1.png to Go Back to the start of the message

PRESS TelstraNum2.png to Go Back 8 seconds

PRESS TelstraNum3.png to Go Forward 8 seconds

PRESS TelstraNum33.png to Fast Forward to the end of the message

PRESS TelstraNum6.png to Skip to the next message

PRESS TelstraNum7.png to Pause a message while it is playing

PRESS TelstraNum7.png to Resume again

  • Changing the time before MessageBank answers the call

The time before an unanswered call is forwarded to MessageBank is automatically set to 20 seconds (approximately 7 rings). You can change this to any time from 05 to 60 seconds.

  • To change the time before a call is forwarded

TelstraF043.png

Anything else I ned to know?

Useful Information

Personal greeting length Up to 5 minutes
Messages stored per mailbox 60
New messages stored (that have not been listened to) 14 days
Messages saved 7 days
Max message length (e.g. left by callers) 5 minutes
Auto Play

– automatically plays messages

Yes
Auto Save

– automatically stores messages

Yes
Hang Up Messages Yes. You need to turn this feature on via the Main Menu.
Maximum number of Hang Up Messages 5
Special dial tone message notification Yes .Available most areas


TelstraSp1.pngAvailable most areas. Monthly access charge applies (except for HomeLine Ultimate, HomeLine Together and HomeLine Reach services).

TelstraSp2.pngA free call from most fixed phones.

TelstraSp3.pngApplicable call charges apply. A once only fee of $20 and monthly rental fees apply for the T1000C and CR2000 rental phones. The Flashing Message Indicator light on the T1000C will only operate if a separately purchased Power Pack is connected and you call us to turn on the feature. A $5 charge applies for the Power Pack. There is an additional charge for delivery of the rental phone and Power Pack. Subject to stock availability.

TelstraSp4.pngApplicable call charges apply to use the call back service. Does not apply for Talking Text messages.


How much does it cost to add voicemail to my landline service through Telstra?

You can find the charges for voicemail service from your members facility when you activate voicemail from there.


Calling Made Easy

How can I use 3 - Way Chat from Telstra telephone service?

Add another person to your call and have a 3-Way Chat (Usage and call charges apply.)

How do I use it?

To put existing call on hold and make a new call TelstraF044.png
Then to 3-Way Chat TelstraF045.png
To split a 3-Way Chat (this will put one call on hold) TelstraF046.png
To switch between calls TelstraF047.png
To hang up one call and return to the call on hold TelstraF048.png

TelstraF049.png

Anything else I need to know?

3-Way Chat is available to use on your phone now. While you are in a 3-Way Chat your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work.


How do I use Call Back feature from Telstra telephone service?

Have your call completed when the phone number you are calling becomes free. (Usage and call charges apply.)

How do I use it?

To arrange a call for Call Back TelstraF050.png

Your phone will ring to let you know if the phone number you tried to call becomes available, and redial the number for you.

To cancel Call Back TelstraF051.png


TelstraF052.png

Anything else I need to know?

Call Back is available to use on your phone now. The busy destination will be monitored for 45 minutes. Call Back will not work for all calls, e.g. calls to some business numbers, Operator Assisted Services and international destinations and to phones on some other carriers’ networks. A maximum of five Call Back calls can be arranged at any one time. Call Back requires a tone phone, preferably with distinctive ring capability.


Who's Calling?

What is Smart Ring feature available with Telstra telephone service?

  • Identify who’s calling before you answer by creating ‘Smart Ring Lists’ (Monthly charges apply.)
  • Allocate up to three different ring sounds (in addition to your standard one) and up to 15 different people per ring sound.

You might allocate one ring sound to your friends, one to your relatives and one to your work colleagues. If the incoming call is not in one of your Smart Ring Lists, you will hear your standard ring sound.

If you would like Smart Ring, call us on 13 2200.

How do I use it?

To turn Smart Ring on TelstraF053.png
To turn Smart Ring off TelstraF054.png
To find out if Smart Ring is on or off TelstraF055.png
To add/change a number on a ‘Smart Ring List’ TelstraF056.png
To remove a number from a ‘Smart Ring List’ TelstraF057.png
To remove all numbers from a ‘Smart Ring List’ TelstraF058.png
To check which number is in a particular position in a ‘Smart Ring List’ TelstraF059.png


Anything else I need to know?

Smart Ring is available on most tone phones with distinctive ring capability and excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code.


How do I use Calling Number Display from my telephone service provided by Telstra?

  • Identify who is calling you by displaying the caller’s telephone number (unless the number is blocked).†


How do I use it?

When your phone rings, simply look at your display screen. After a while you’ll recognise the numbers of the people who call you regularly. Some phones, such as the T1000C Calling Number Display rental phone, can be programmed to store a short list of numbers and names in memory, so that you can see the name of the caller. If you’re busy or unsure of the number, you can store the number and return the call later. Storing or logging of a limited number of calls (call record) is a standard feature of most display telephone equipment.

The calling number display screen

Telstra Calling Number Display† uses a special telephone, such as the Telstra T1000C rental phone, or a stand alone attachment that has a display screen~.

TelstraF060.png


  • The following messages will not display the caller’s phone number:

TelstraF061.png

TelstraF062.png

What else is included?

  • Call Waiting Display

Some display telephones, like the T1000C Calling Number Display Rental Phone, have Call Waiting Display, which lets you see the number of the caller while you’re on the phone, unless the number is blocked.

  • Call Record Logging

Logging of calls is supported by most Calling Number Display compatible equipment. Call record logging capacity varies, so please see your telephone equipment user manual.

  • Call Blocking

Blocking of calls is free. With Call Blocking you can choose to block your number for individual calls, so your details remain private. If you are calling from a Telstra fixed phone, dial 1831 in front of the number you wish to call.

  • Line Blocking

Line Blocking blocks your number from being sent when you make calls. Permanent Line Blocking is automatically provided to customers with unlisted numbers and is available on request for listed services. You can override the blocking and send your number by dialling 1832 before making your call if you are calling from a Telstra fixed phone.


Anything else I needto know?

TelstraSp4.png Monthly charge applies (except for HomeLine® Ultimate services). Excludes blocked calls. Available most areas.

~ Special Calling Number Display telephones and stand alone attachments that incorporate a display screen can be purchased from Telstra Shops and other telephone retailers. You can also rent a T1000C Calling Number Display rental telephone from Telstra.

TelstraSp2.png Call Waiting Display is available on tone phones in most areas. Not available if call has been blocked. Compatible equipment is required. Call Waiting Display capable telephones are designed to mute the receiver for 1-2 seconds while the details of the caller’s number are sent to the telephone. This may cause a brief interruption to the conversation. Occasionally, some telephones may mistakenly respond to a caller’s voice or external noise and cause a false muting of the telephone receiver.


What is Multiple Number service available with Telstra telephone service?

  • Have a second phone number on your existing line (Monthly charge applies), with its own distinct ringing sound. Great if you have a home business.

How do I use it?

Call charges will default to your main/first number. However,

if you want to charge calls to your second number TelstraF063.png
if you want to use Call Return, Call Forwarding or Call Control on your second number TelstraF064.png
For example, for Call Return TelstraF065.png

Anything else I need to know?

Multiple Number requires a tone phone with distinctive ring capability.

You can access your Call Forwarding and Call Control on your second number via Remote Access. For more information on Remote Access refer to page 41.

Call Waiting and Call Back will still work on your line if you have Multiple Number. Calling Number Display will work, but you will not know which number the call was for.


Fast Dialling

What is Delayed Hotline feature available with Telstra telephone service?

  • Call a phone number without dialling. Just pick up the phone, wait four seconds, and the number is dialled automatically.(Monthly charge applies.)

How do I use it?

To turn Delayed Hotline on TelstraF066.png
To turn Delayed Hotline off TelstraF067.png
To check if Delayed Hotline is on or off TelstraF068.png

TelstraF069.png

Anything else I need to know?

Delayed Hotline overrides Call Control, i.e. Call Control applies when storing the destination, but not when using Delayed Hotline.

000 cannot be stored as a Hotline number.


What is Abbreviated Dialling feature available with Telstra telephone service?

  • Store up to 8, 40, or 60 of your most frequently used telephone numbers and call these numbers by using a one or two digit code. (Monthly charge applies.)
  • Include national and international long distance numbers.
  • Abbreviated Dialling – 8 Number Memory

Eight stored numbers can be retrieved by pressing one single digit code – you can store your frequently dialled telephone numbers from 2 through to 9.

  • Abbreviated Dialling – 40 or 60 Number Memory

For more than eight numbers, a two digit code applies – from 20 through to 59 or 79. If you would like Abbreviated Dialling, call us on 13 2200.


How do I use it?

To call a number stored in exchange memory TelstraF070.png
To store or alter a number in exchange memory TelstraF071.png
To cancel a stored number in exchange memory TelstraF072.png

Anything else I need to know?

Abbreviated Dialling overrides Call Control, i.e. Call Control applies when storing the destination, but not when making calls using Abbreviated Dialling.

TelstraF073.png cannot be used as an Abbreviated Code.


Managing Your Calls

Is there any Call Control available with Telstra telephone service?

  • Bar certain types of outgoing calls (e.g. STD, international) to help control your call costs. (Monthly charge applies. Reverse Charge calls can still be accepted regardless of the level of barring.)
  • Choose from a number of barring levels.

How do I use it?

To turn Call Control on TelstraF074.png
To turn Call Control off TelstraF075.png
To check if Call Control is on or off TelstraF076.png


Is Remote Access allowed to manage call features available with Telstra telephone service?

  • Control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location.(Applicable call costs and monthly charge applies)

How do I use it?

To access Remote Access TelstraF077.png
For example, to turn on Call Forward Immediate using Remote Access TelstraF078.png

Anything else I need to know?

When using Remote Access, you can only make one change per call.


What is Personal Identification Number (PIN) provided for Telstra telephone features?

  • Use one PIN for Call Control, Call Forward Set The Time, Call Forward Selected Callers, Remote Access and Smart Ring.

How do I use it?

When you connect one of these PIN dependent features, you will be allocated a temporary PIN (matching the last 4 digits of your phone number) until you change it to a four digit number of your choice. Once set-up, you can change your PIN as often as you like. However, it can only be changed from the phone service that your PIN dependent features reside on. If you lose or forget your PIN, call us on 13 2200.

To change your PIN TelstraF079.png

You need to enter your new PIN twice for confirmation.


TelstraSp2.png Touchfone 400 0r T1000S/T1000C Phone is not provided through Exetel