Username and Password
Contents
What is my username and password for member facility?
Usually the username for the member facility is your 10 digit telephone number and the password is either a randomly generated one or your 10 digit telephone number followed by the first two letters of your street address in upper case.
What is my username and password for ADSL modem/router?
Username and password for ADSL modem/router is of the following format.
Username: your ten digit telephone number@(state).exetel.com.au
Password: a randomly generated password that was sent to you or your 10 digit telephone number followed by the first two letters of your street address in upper case.
Examples:
| State | Username | Password |
| NSW | 02xxxxxxxx@nsw.exetel.com.au | a randomly generated password that was sent to you |
| VIC | 03xxxxxxxx@vic.exetel.com.au | a randomly generated password that was sent to you |
| SA | 08xxxxxxxx@sa.exetel.com.au | a randomly generated password that was sent to you |
| WA | 08xxxxxxxx@wa.exetel.com.au | a randomly generated password that was sent to you |
| QLD | 07xxxxxxxx@qld.exetel.com.au | a randomly generated password that was sent to you |
| NT | 08xxxxxxxx@nt.exetel.com.au | a randomly generated password that was sent to you |
| TAS | 03xxxxxxxx@tas.exetel.com.au | a randomly generated password that was sent to you |
| ACT | 02xxxxxxxx@act.exetel.com.au | a randomly generated password that was sent to you |
What should I do if I do not remember my user name and pass word?
In case you don't remember your user name and pass word, you can simply talk to one of our engineers on 02 8030 1000 and option 2 and they will provide the credentials after verifying the ownership of the account.
How do I change the password for members facility and adsl modem?
You can change the password for members facility and adsl from your members facility area.
1. Login to Members facility.
2. Click on My Details and select the Login Details option.
3. You can type your new password there and click on the change button.
How do I change my VoIP password?
You can change your VoIP password from members facility area following these steps.
1. Login to Members facility.
2. On the left menu goto Manage Services -> VoIP .
3. Click on Reset button under Reset Password.
4.Type the New password , Confirm the password and click on Change button.
