VPN - Sales Information

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How can I apply for VPN service?

VPN is one of our corporate services and you need to have SHDSL connection. Exetel is responsible for the design and delivery of the services and the DSL routers and the commissioning of the links between the locations. The customer is responsible for connection from the Exetel supplied network termination units ( usually Cisco 828s) to the routers at each of their locations.

Is it essential to have a Telephone line to obtain VPN service?

The telephone line required for a high speed SHDSL service is a standard PSTN line that does not go through a PABX or a Commander or other Key Station system. These lines are provided by Exetel and are included in the monthly access charge.

How long does it take for the VPN service installation?

It takes around twenty business days from the date the customer acceptance of a VPN proposal is received by us to the date that the services will be installed and activated. The actual installation schedule is agreed between the customer and Exetel as part of the planning process.

The routers required to connect the VPN (Usually Cisco 878s) to the customer's routers will be supplied by Exetel.

Where can I find more information about VPN service?

Visit http://www.exetel.com.au/large_vpn.php for more information on VPN service.

What is the contract period for VPN?

The minimum contract for a VPN (Virtual private Network) is twenty four months.

What are the terms and conditions for VPN service?

Visit http://www.exetel.com.au/d_terms_conditions.php to learn about the terms and conditions that apply to VPN services.

Visit http://www.exetel.com.au/d_uptime_sla.php to view the Service Level Agreement that applies to VPN services.