VPN - Sales Information

How can I apply for VPN service?

This is one of our corporate services and you need to have SHDSL connection. eXeTeL is responsible for the design and delivery of the services and the DSL routers and the commissioning of the links between the locations. The customer is responsible for connection from the eXeTeL supplied network termination units ( usually Cisco 828s) to the routers at each of their locations.

Is it essential to have a Telephone line to obtain this service?

The telephone line required for a high speed SHDSL service is a standard PSTN line that does not go through a PABX or a Commander or other Key Station system. These lines are provided by eXeTeL and are included in the monthly access charge.

How long does it take for the service installation?

It takes around twenty business days from the date the customer acceptance of a VPN proposal is received by us to the date that the services will be installed and activated. The actual installation schedule is agreed between the customer and eXeTeL as part of the planning process.

The routers required to connect the VPN (Usually Cisco 878s) to the customer's routers will be supplied by eXeTeL.

Where can I find more information about this service?

Visit http://www.exetel.com.au/large_vpn.php for more information.

Contract Length/Terms

The minimum contract for a VPN (Virtual private Network) is twenty four months.

Visit http://www.exetel.com.au/d_terms_conditions.php to learn about the terms and conditions that apply to VPN services.

Visit http://www.exetel.com.au/d_uptime_sla.php to view the Service Level Agreement that applies to VPN services.

Billing/Payment Cycles

Installation charges including any hardware supplied for VPN services are payable on the commissioning of the VPN.

The first month's bill is debited on a pro-rata basis; then each subsequent month will be billed in two different ways.

• Billing dates for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month.
• For other customers, on the first day of each calendar month to the last day of that calendar month.

For example, if your VPN service is completed on the 15th of the month, the pro-rata of the first month is calculated from the 15th of that month to the 28th of the same month for the residential grade customers who were sent an email dated 14/02/11.

In the same scenario, if you are one of the customers who does not fall in to the aforementioned category, the pro-rata of the first month is calculated from the 15th of that month to the end of that month. Then on the 1st of the next month you will be debited for a full month access of that calendar month.