Difference between revisions of "VoIP - Billing"

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(When do I get billed for my VoIP?)
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Your bill is viewable online. If you have a fixed-line long distance service with eXeTeL and/or a mobile service or any other eXeTeL service, the VoIP call details will be displayed and itemized on the same bill.
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Your bill is viewable online. If you have a fixed-line long distance service with Exetel and/or a mobile service or any other Exetel service, the VoIP call details will be displayed and itemized on the same bill. You can access your bill by logging on to your member’s facility.
  
  
==How do I access my VoIP bill?==
 
  
You will access your bill by logging on to your ADSL member’s facility as usual.
 
  
 
== Is it possible to keep my VoIP account after canceling my ADSL service? ==
 
== Is it possible to keep my VoIP account after canceling my ADSL service? ==

Revision as of 06:36, 3 October 2011

VoIP > VoIP - Billing


How are calls charged/ billed?

Calls to another person’s SIP number will cost you nothing (Calling between eXeTeL VoIP users is free). Calls to any line that requires PSTN connection or to a different VoIP provider will be charged. These are charged at the VoIP rates on our website. http://www.exetel.com.au/voip_planA.php Examples of chargeable call would be calls to PSTN land lines, calls to mobiles, calls to STD and international PSTN destinations.


How can I view the VoIP bill?

Your bill is viewable online. If you have a fixed-line long distance service with Exetel and/or a mobile service or any other Exetel service, the VoIP call details will be displayed and itemized on the same bill. You can access your bill by logging on to your member’s facility.



Is it possible to keep my VoIP account after canceling my ADSL service?

Yes. VoIP service will continue to be active when the ADSL service is canceled. When you request to cancel your ADSL service via Members Facilities area, you have given the opportunity to cancel or keep the VoIP service as well. At that time select No.


Who is billing the VoIP calls?

All billing of VoIP customer calls are done by eXeTeL in house systems.


How can I cancel only my VoIP service?

Please visit the Service Cancellation Page for more information.

How do I change the account holder for my VoIP account?

Email billing@exetel.com.au from your nominated email address by making a request to change the account holder for VoIP account.