Difference between revisions of "VoIP - Billing"

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<yambe:breadcrumb self="VoIP - Billing">Category:VoIP|VoIP</yambe:breadcrumb>
 
<yambe:breadcrumb self="VoIP - Billing">Category:VoIP|VoIP</yambe:breadcrumb>
  
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== How are calls charged/ billed? ==
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== How are VoIP calls charged/ billed? ==
 
   
 
   
  
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Calls to another person’s SIP number will cost you nothing (Calling between eXeTeL VoIP users is free). Calls to any line that requires PSTN connection or to a different VoIP provider will be charged. These are charged at the VoIP rates on our website. http://www.exetel.com.au/voip_planA.php Examples of chargeable call would be calls to PSTN land lines, calls to mobiles, calls to STD and international PSTN destinations.
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Calls to another person’s SIP number will cost you nothing (Calling between Exetel VoIP users is free). Calls to any line that requires PSTN connection or to a different VoIP provider will be charged. These are charged at the VoIP rates on our website. http://www.exetel.com.au/voip_planA.php  
  
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Examples of chargeable call would be calls to PSTN land lines, calls to mobiles, calls to STD and international PSTN destinations.
  
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==How and when will I be billed?==
 
  
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You will be billed on the 1st of the month for your last previous month’s call charges. Your bill is viewable on line. If you have a fixed-line long distance service with Exetel and/or a mobile service any other Exetel service, the VoIP call details will appear and be itemized on the same bill.
 
  
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== How can I view my VoIP bill? ==
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== How can I view the VoIP bill? ==
 
 
   
 
   
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Your VoIP bill is viewable online. If you have a fixed-line long distance service with Exetel and/or a mobile service or any other Exetel service, the VoIP call details will be displayed and itemized on the same bill. All the calls are recorded on number of hours/minutes/seconds and also the time and the date of the call made. You can access your bill by logging on to your member’s facility.
  
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Your bill is viewable online. If you have a fixed-line long distance service with eXeTeL and/or a mobile service or any other eXeTeL service, the VoIP call details will be displayed and itemized on the same bill.
 
  
  
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==How do I access my bill?==
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== Is it possible to keep my VoIP account after canceling my ADSL service? ==
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You will access your bill by logging on to your ADSL member’s facility as usual.
 
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==What is the billing cycle?==
 
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Billing cycle is based on calendar month. It starts on 1st of each month to the 31st of the month.
 
  
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The billing cycle is per calendar month. It commences on the 1st of the month and finishes on the last day of the month.
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Yes. VoIP service can continue to be active after the ADSL service is canceled. When you request to cancel your ADSL service via Members Facilities area, you are given the opportunity to cancel or keep the VoIP service as well. At that time select '''No'''.
  
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== Is it possible to keep my VoIP account after canceling my ADSL service? ==
 
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Yes. VoIP service will continue to be active when the ADSL service is canceled. When you request to cancel your ADSL service via Members Facilities area, you have given the opportunity to cancel or keep the VoIP service as well. At that time select '''No'''.
 
  
  
 
== Who is billing the VoIP calls? ==
 
== Who is billing the VoIP calls? ==
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All billing of VoIP customer calls are done by eXeTeL in house systems.
 
All billing of VoIP customer calls are done by eXeTeL in house systems.
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== How can I cancel only my VoIP service? ==
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== How do I cancel VoIP service? ==
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Please visit the [[Service Cancellation]] Page for more information.
 
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== Billing period and Bill issue date ==
 
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The first month is debited on a pro-rata basis; then each subsequent month will be billed in two different ways.
 
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Billing dates for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month.
 
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For other customers, on the first day of each calendar month to the last day of that calendar month.
 
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For example, if your VoIP service is completed on the 15th of the month, the pro-rata of the first month is calculated from the 15th of that month to the 28th of the same month for the residential grade customers who were sent an email dated 14/02/11.
 
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In the same scenario, if you are one of the customers who does not fall in to the aforementioned category, the pro-rata of the first month is calculated from the 15th of that month to the end of that month. Then on the 1st of the next month you will be debited for a full month access of that calendar month.
 
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== How much does the VoIP rental cost? ==
 
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This is an added benefit with all our ADSL/HSPA services, hence there is no cost to activate the VoIP nor there a rental.
 
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== Is there a phone line rental for VoIP? ==
 
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No there is not. However some of plans require the customer to have a minimum spend/use per month.
 
  
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Please visit the [[Service Cancellation#How do I cancel VoIP service? | Service Cancellation]] Page for more information on canceling your VoIP service.
  
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== How do I change the account holder for my VoIP account? ==
 
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Email billing@exetel.com.au from your nominated email address by making a request to change the account holder for VoIP account. 
 
  
  
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== When do I get billed for my VoIP? ==
 
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eXeTeL usually charge on the first of each month unless its weekend or public holiday where it will be defaulted to the next working day.
 
  
  
 
[[Category: VoIP]]
 
[[Category: VoIP]]

Latest revision as of 04:39, 22 May 2012

VoIP > VoIP - Billing


How are VoIP calls charged/ billed?

Calls to another person’s SIP number will cost you nothing (Calling between Exetel VoIP users is free). Calls to any line that requires PSTN connection or to a different VoIP provider will be charged. These are charged at the VoIP rates on our website. http://www.exetel.com.au/voip_planA.php

Examples of chargeable call would be calls to PSTN land lines, calls to mobiles, calls to STD and international PSTN destinations.


How can I view my VoIP bill?

Your VoIP bill is viewable online. If you have a fixed-line long distance service with Exetel and/or a mobile service or any other Exetel service, the VoIP call details will be displayed and itemized on the same bill. All the calls are recorded on number of hours/minutes/seconds and also the time and the date of the call made. You can access your bill by logging on to your member’s facility.


Is it possible to keep my VoIP account after canceling my ADSL service?

Yes. VoIP service can continue to be active after the ADSL service is canceled. When you request to cancel your ADSL service via Members Facilities area, you are given the opportunity to cancel or keep the VoIP service as well. At that time select No.



Who is billing the VoIP calls?

All billing of VoIP customer calls are done by eXeTeL in house systems.


How do I cancel VoIP service?

Please visit the Service Cancellation Page for more information on canceling your VoIP service.

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