VoIP - Billing

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VoIP > VoIP - Billing


How are calls charged/ billed?

Calls to another person’s SIP number will cost you nothing (Calling between eXeTeL VoIP users is free). Calls to any line that requires PSTN connection or to a different VoIP provider will be charged. These are charged at the VoIP rates on our website. http://www.exetel.com.au/voip_planA.php Examples of chargeable call would be calls to PSTN land lines, calls to mobiles, calls to STD and international PSTN destinations.


How and when will I be billed?

You will be billed on the 1st of the month for your last previous month’s call charges. Your bill is viewable on line. If you have a fixed-line long distance service with Exetel and/or a mobile service any other Exetel service, the VoIP call details will appear and be itemized on the same bill.


How can I view the VoIP bill?

Your bill is viewable online. If you have a fixed-line long distance service with eXeTeL and/or a mobile service or any other eXeTeL service, the VoIP call details will be displayed and itemized on the same bill.


How do I access my bill?

You will access your bill by logging on to your ADSL member’s facility as usual.


What is the billing cycle?

Billing cycle is based on calendar month. It starts on 1st of each month to the 31st of the month.

The billing cycle is per calendar month. It commences on the 1st of the month and finishes on the last day of the month.

Is it possible to keep my VoIP account after canceling my ADSL service?

Yes. VoIP service will continue to be active when the ADSL service is canceled. When you request to cancel your ADSL service via Members Facilities area, you have given the opportunity to cancel or keep the VoIP service as well. At that time select No.


Who is billing the VoIP calls?

All billing of VoIP customer calls are done by eXeTeL in house systems.


How can I cancel only my VoIP service?

Please visit the Service Cancellation Page for more information.

Billing period and Bill issue date

The first month is debited on a pro-rata basis; then each subsequent month will be billed in two different ways.

Billing dates for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month. For other customers, on the first day of each calendar month to the last day of that calendar month.

For example, if your VoIP service is completed on the 15th of the month, the pro-rata of the first month is calculated from the 15th of that month to the 28th of the same month for the residential grade customers who were sent an email dated 14/02/11.

In the same scenario, if you are one of the customers who does not fall in to the aforementioned category, the pro-rata of the first month is calculated from the 15th of that month to the end of that month. Then on the 1st of the next month you will be debited for a full month access of that calendar month.


How do I change the account holder for my VoIP account?

Email billing@exetel.com.au from your nominated email address by making a request to change the account holder for VoIP account.


When do I get billed for my VoIP?

eXeTeL usually charge on the first of each month unless its weekend or public holiday where it will be defaulted to the next working day.