Difference between revisions of "VoIP Features"

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(How do I activate/deactivate call forward for VoIP?)
(How do I bar Outgoing or Incoming calls on VoIP?)
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1. Login to Members Facility using your username and password.  
 
1. Login to Members Facility using your username and password.  
  
2. On the left menu goto Manage Services -> VoIP
+
2. On the left menu go to Services & Usage -> Manage
  
3. On the top menu, click the Change VoIP Service link
+
3. On the top, click the VoIP Configuration tab
  
4. Click the Configure button under the Configure Telephone tab
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4. Tick for necessary options. (as shown in below image)
  
5. Tick for necessary options. (as shown in below image)
 
  
 +
[[File:Voip 4.jpg]]
  
[[File:Voip-barcalls01.jpg]]
 
  
 
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5. Click the '''Confirm Order''' button.
6. Click the Change button.  
 
  
  
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If you bar all incoming calls you can still make outgoing calls.
 
If you bar all incoming calls you can still make outgoing calls.
 
 
 
  
 
== How do I block nuisance calls on VoIP? ==
 
== How do I block nuisance calls on VoIP? ==

Revision as of 05:19, 9 August 2018

VoIP > VoIP Features


What are the features supported by Exetel VoIP service?

The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.

Feature Description
Call Hold Put call on Hold
Call Waiting Allow/Disallow an audible indicator for a pending call
Call Transfer Transfer a call to another phone
Call Transfer w/Conference Transfer a call to another phone, talk with the 3rd party prior to the transfer
3 Way Call Conference Conference an inbound party and the original called party with 3rd party
Call Forward Always Always forward the phone to the number setup in the phone provisioning
Call Forward on Busy Forward the phone to the number setup in the phone provisioning on busy
Toggle Call Forward No Answer Forward the phone to the number setup in the phone provisioning on no answer
Do Not Disturb Don't accept calls
Anonymous Call Reject Don't allow calls without caller ID
Toggle Repeat Dial on Busy Auto redial on busy
Voicemail Calls to a phone which is busy or does not answer are routed to voicemail


How can I enable/change special VOIP features?

You can enable/change special VoIP features by dialing following numbers.


Dial 0110 - Disable call forwarding

Dial 0111X - Enable call forwarding (having X as destination number)

Dial 0120 - Disable voicemail

Dial 0121 - Enable voicemail

Dial 0130 - Turn DIDless off

Dial 0131 - Turn DIDless on

Dial 0140X - Set the timeout ring (having X in seconds, max 50 seconds allowed)




Call Forwarding

Yes, it is possible to forward calls from VoIP to a regular land line.

If you are using an ATA which supports call forwarding (on busy, always etc) you may enter any number (land line/mobile or another SIP account) into the required setting on the ATA and point it back to the soft switch. Exetel’s soft switch will successfully route the call from there.

You can also configure call forwarding via Exetel member’s facilities and it will take 5min to be activated.


How are forwarded VoIP calls charged?

Forwarded VoIP calls are charged in the following manner.

Based on the scenario that A calls B, then B forwards to C.

B will be specified as the originator of the call and will bear all charges for the call.

A will have a duration of 0 seconds and not be billed.



How do I activate/deactivate call forward for VoIP?

Exetel VoIP service support call forwarding from the server end. That means you need to configure your call forwarding number in your member facility or by dialing certain codes through your VoIP phone.

Note that call forwarding can't be set in the End User devices.

Call forwarding works even if the voip is not registered or when you failed to answer the call.


  • To activate call forwarding from VoIP phone

To activate : Dial 0111X. (where X. is the 10 digit telephone number that you want your calls to be forwarded)

To Deactivate : Dial 0110


  • To activate call forwarding from Members Facility

1. Login to Members Facility using your username and password.

2. On the left menu go to Services & Usage -> Manage (refer the screenshot below).


Voip forwarding 1.png


3. On the top, click the VoIP Configuration tab (refer the screenshot below).


Voip 2.png

4. Enter the number you wish to forward to Call Forward field located under the Chargeable Features section (located towards the bottom of the page.)

5. Click the Confirm Order button.

Note: In some cases, it might take several minutes to apply the forwarding feature.


Voip 3.png

How can I activate/deactivate Display Caller ID on VOIP?

You can setup to show your CallerID or not at your choice for outgoing VoIP calls. This can be setup via your members facility or from your VOIP phone

  • From VoIP Phone

To Activate your CallerID :Dial 0130

To Deactivate CallerID : Dial 0131


  • From Exetel member’s facilities
1. Login to Members Facility using your username and password.
2. On the left menu goto Manage Services -> VoIP
3. On the top menu, click the Change VoIP Service link
4. Click the Configure button under the Configure Telephone tab
5. Select "Yes" for Caller ID
6. Click the Change button.


If you Deactivate your CallerID When you make outgoing calls, your CallerID may display as “private number” in the destination



How do I bar Outgoing or Incoming calls on VoIP?

You can setup call bar for all outgoing calls, bar only international calls, bar only mobile calls or bar all incoming calls.

You will be able to enable/disable this option via Exetel member’s facilities area.


1. Login to Members Facility using your username and password.

2. On the left menu go to Services & Usage -> Manage

3. On the top, click the VoIP Configuration tab

4. Tick for necessary options. (as shown in below image)


Voip 4.jpg


5. Click the Confirm Order button.


If you bar your all outgoing calls still you have incoming calls.

If you bar all incoming calls you can still make outgoing calls.

How do I block nuisance calls on VoIP?

With VoIP you can block certain numbers if you don't want to receive calls from that particular numbers.

For nuisance blocking there's an option in your members facility that you can list the numbers that you want to block separated by a comma. (as shown in the following image.)


Nusance-call-block.jpg