ADSL1 Product Information

Description

What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line, which is an internet connection that runs over the copper telephone line cables. An active fully working telephone line is required via a Telstra equipment line (The telephone line could be leased by a Telco but their supplier needs to be via Telstra) in order to obtain the ADSL service.

ADSL 1 vs ADSL 2

What are the differences between ADSL 1 and ADSL 2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL 1 and ADSL 2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.

ADSL 1 Speed

What are the available speeds for ADSL 1?

256 kbps Down/64 kbps, 512 kbps Down/128 kbps, 1500 kbps Down/256 kbps, up to 8192kbps Down/384 kbps

What speeds can be expected on the ADSL 1 8MB service?

The speeds will vary depending solely on the distant from the exchange, quality of the copper, the copper length and age of the copper. Not all customers will be able to get the maximum theoretical 8192/384 ADSL1 line speed. The speed should be reaching 1200kbps as the minimum, if this is the case it is likely the connection is far away from the local exchange.

Does the ADSL 1 speed depends on the distance from the exchange?

Distant only matters for the 8000kbps/386kbps connections and ADSL 2 connections. All the other ADSL 1 speeds are unaffected.

Is dial up connection quicker than the ADSL 1 connection?

No.

Are P2P speeds guaranteed?

No, as this is a third party application eXeTeL holds no control over on what speeds you would be achieving.

Applying for ADSL 1

I am currently on a sub-exchange, am I still able to get the ADSL 1 connection?

You would be able to get ADSL 1 as the sub-exchange has the proper equipment to get ADSL 1.

Does having a complex service affect me getting ADSL 1?

No. This is not a problem.

Do I require an account number from my telephone bill to apply for ADSL 1?

No, this only applies if you port your telephone line over to eXeTeL.

I currently have a fax on the line, am I still able to use ADSL 1?

Yes you can use the fax line. However, the fax line will need to have a micro-filter.

Can I apply for a VoIP service while applying for an ADSL 1 service?

No you cannot apply for VoIP at the same time you purchase ADSL 1. Once you activate the ADSL connection you can order VoIP via the Members Facility area. Please note that the minimum requirement for VoIP is having a 512/128 ADSL connection.

Can I use the email to fax facility after purchasing the ADSL 1 service?

Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL 1 service.

==Rejection Reasons

My ADSL 1 application got rejected saying “XDSL product with another provider”

It is very likely that you might have a fault codes on the line or your previous provider failed to remove the codes even if you never had ADSL with any provider. For fault codes, call your current line rental provider to remove. Then reapply again. For outstanding DSL product with another provider, you can either do the same by calling your current line provider to remove or you may simply submit a churn / transfer application.

My application is still being rejected even if I have an active phone line with Optus / AAPT

It is very likely that your phone line provider might have connected your phone service via non-Telstra equipment or the telephone service you are using is not a standard PSTN copper line service. Contact your line provider and request to change the line to compatible Telstra Network equipment and it has to be a standard PSTN copper line service.

Rapid Transfer/ Churn

What is Rapid Transfer/Churn?

Transferring a service is moving from one ADSL 1 provider to another ADSL 1 provider in the same infrastructure. If an ADSL 1 service moves over to OPTUS ADSL 2 for example, this is not considered as a rapid transfer or churn as it is completely moving over to a different infrastructure. This explains why moving to ADSL 2 has a different time frame to complete compared to an ADSL 1 rapid transfer/churn.

I currently have ADSL 1 with Telstra, will I be able to transfer this?

Yes, you will need to submit a churn/transfer application through the eXeTeL website.

What should I do if I have transferred my service over from Telstra and still in the contract?

You need to wait until you are out of contract as your current provider may charge you for transferring away while you are in contract.

I currently have an active ADSL 1 service with another ISP. Can I churn / Transfer over to eXeTeL?

Yes, eXeTeL offer rapid transfer for ADSL 1 from another provider who uses compatible Telstra network equipment. Transferring takes approximately four business days from the ordering date.

Can I churn to eXeTeL ADSL 1 plan from my current ADSL 2 plan with another ISP?

No. You will need to cancel your current ADSL 2 service and reapply with an active telephone line under Telstra.

Would I be able to switch from ADSL 2 AAPT/Powertel to ADSL 1?

Due to changes in supplier, it is not possible to downgrade your service. If you were with another provider for ADSL 2, cancel the ADSL 2 connection first and then apply for ADSL 1.

Plan Details

What are the currently available ADSL 1 plans?

Please visit http://exetel.com.au/a_plan_pricing_new.php for new plan details.