ADSL2 AAPT - Sales Information
- 1 About ADSL2
- 2 Applying for AAPT ADSL2
- 2.1 How do I check ADSL2 AAPT availability ?
- 2.2 What are the currently available ADSL2 plans via AAPT?
- 2.3 What are the prerequisites to obtain an ADSL2 Service via AAPT?
- 2.4 How do I place an order for ADSL2 via AAPT?
- 2.5 Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?
- 2.6 Do I require an account number from my telephone provider to apply for ADSL2 via AAPT?
- 3 ADSL2 Activation Process
- 3.1 What is the activation process for ADSL2 service from AAPT?
- 3.2 How can I check my ADSL2 AAPT application status?
- 3.3 How long does it take to activate an ADSL2 connection via AAPT?
- 3.4 How do I know when my ADSL2 service is ready?
- 3.5 What do I do if my ADSL2 application has passed the estimated activation date?
- 4 ADSL2 AAPT Rejection Reasons
- 5 Transfer/Churn of ADSL2 services to Exetel with AAPT
- 5.1 What is the SSS transfer of ADSL2 services through AAPT?
- 5.2 How do I know if my current ADSL service provider is an SSS participant?
- 5.3 Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form?
- 5.4 What is the activation period for a SSS transfer to an ADSL connection via AAPT ?
- 5.5 Can a phone line be activated with the AAPT ADSL plans when transferring?
- 5.6 Can a phone service be bundled with the AAPT ADSL plans?
- 6 Plan Changes (AAPT to AAPT)
- 6.1 How can I change my ADSL plan with AAPT?
- 6.2 How long does it take to change the ADSL2 plans?
- 6.3 How much is the ADSL2 plan change fee?
- 6.4 Is there a downtime for my current internet connection when I change my ADSL2 plan?
- 6.5 Will I be on a new contract when I change my ADSL plan?
- 6.6 If there is a change in ADSL speed, when would it take place?
- 7 ADSL2 AAPT Relocation
What is ADSL2+?
ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.
To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.
What are the differences between ADSL1 and ADSL2?
Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.
Applying for AAPT ADSL2
How do I check ADSL2 AAPT availability ?
To check ADSL2 service availability with AAPT, please visit https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php .
What are the currently available ADSL2 plans via AAPT?
You can find currently available ADSL2 plans with AAPT from http://www.exetel.com.au/a_plan_pricing_aapt.php .
What are the prerequisites to obtain an ADSL2 Service via AAPT?
To obtain ADSL2 service via AAPT, you need an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.
How do I place an order for ADSL2 via AAPT?
To place an order for ADSL2 service via AAPT please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not.
Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?
Exetel has limited ownership to work out this as Telstra is fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
Do I require an account number from my telephone provider to apply for ADSL2 via AAPT?
If you are applying for a stand alone ADSL2 connection via AAPT, you do not need your account number from your current telephone provider.
If you are transferring your telephone service to Exetel, you need to submit your account number from your current telephone provider.
ADSL2 Activation Process
What is the activation process for ADSL2 service from AAPT?
How can I check my ADSL2 AAPT application status?
To check ADSL2 application status, check on the Application Status page of Exetel web site, once you receive the confirmation email.
How long does it take to activate an ADSL2 connection via AAPT?
To activate an ADSL2 connection via AAPT, it takes approximately 5 - 7 business days.
How do I know when my ADSL2 service is ready?
You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
What do I do if my ADSL2 application has passed the estimated activation date?
If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
ADSL2 AAPT Rejection Reasons
What are the common rejection reasons for ADSL2 applications via AAPT?
The most common rejection reasons for ADSL2 applications via AAPT are listed below.
Complex services (SSS incompatibility)
ADSL application via AAPT is rejected for complex services (SSS incompatibility) because of the following reasons:
- An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order.
- There are telephony complex services on the line. (e.g.: line hunt, secondary numbers, fax stream duet, rotary function…etc)
- Your telephone line rental provider is using their own equipment instead of Telstra equipment. You must either move to Telstra equipment or you may have to port over to Telstra equipment.
Exchange not available
Order has been rejected because Powertel /AAPT equipments are not residing at that exchange to provide the service. So that, we are unable to provide an ETA.
No ports reserved on exchange
The order can be rejected if there are no ports available in the exchange and because of this reason we are unable to provide any ETA.
Transfer not available from the service provider
The current ADSL1 provider is not a SSS participant (ADSL2 use special transfer technology called SSS to transfer ADSL service from one provider to another). Both suppliers need to support the same technology.
In this case you may need to cancel the current service and place a new order via the Exetel web site once it is completely canceled.
Inactive or None – Telstra service
The reason for the rejection could be that the number isn't activated or it’s not connected to a Telstra network.
Best solution for this is to contact the line rental provider and make sure that the line is active and it is updated properly. Furthermore need to confirm that the line is connected to the Telstra network.
Service number/ Address mismatch
The order can bee rejected due to incorrect telephone number or address provided in the customer application.
The best solution for this is contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information.
Transfer/Churn of ADSL2 services to Exetel with AAPT
What is the SSS transfer of ADSL2 services through AAPT?
SSS transfer of ADSL2 services through AAPT is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using any different supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be an SSS participant in order to transfer over to Exetel.
How do I know if my current ADSL service provider is an SSS participant?
To find if your current ADSL service provider is an SSS participant, see the list of SSS participant providers in the order form.
Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form?
Yes, you need to check with your current provider and if they are not supporting to SSS transfer then you should terminate ADSL service with the current provider prior to submit a new application with exetel.
What is the activation period for a SSS transfer to an ADSL connection via AAPT ?
The activation period for a SSS transfer to an ADSL connection via AAPT is between 5 to 7 working days
Can a phone line be activated with the AAPT ADSL plans when transferring?
No, you can not activate a phone line with AAPT when transferring. An active phone line is requested in order to submit an order .
Can a phone service be bundled with the AAPT ADSL plans?
Yes , the phone service can be bundled with AAPT ADSL plans
Plan Changes (AAPT to AAPT)
How can I change my ADSL plan with AAPT?
You may change your current ADSL plan over to one of the newly available plans through your member’s facility.
Go to Manage services >> ADSL/Fiber >> Change service section.
How long does it take to change the ADSL2 plans?
ADSL plan change will come in to effect with your next billing cycle.
How much is the ADSL2 plan change fee?
Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
Is there a downtime for my current internet connection when I change my ADSL2 plan?
There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
Will I be on a new contract when I change my ADSL plan?
Yes. There will be a new contract, whenever you change the plan
If there is a change in ADSL speed, when would it take place?
Speed will change within 2-3 working days after the plan change effective date.
ADSL2 AAPT Relocation
How can I relocate my ADSL2 connection with AAPT?
Please refer the below table to find information on relocation of ADSL2 service with AAPT. Please note that all prices are subject to change, so refer to your Member Facility for more information.
|To ADSL1/ADSL2 Telstra||To ADSL2 Bundled Optus||To ADSL2 Naked Optus||To ADSL2 AAPT|
|Methods and Requirements||Customer is required to activate a new telephone line at new location prior to application via Members||Customer is required to activate a new telephone line at new location prior to application via Members||This is not Possible||Cancel current service, Activate new telephone line at new location & make fresh application for required service|
|Activation Times||Between 5 & 7 business days||Between 8 & 10 business days||Between 5 & 7 business days|
|Activation Cost||Refer Members Area||Refer Members Area||Refer Exetel website|
Can I keep my telephone number if I relocate my ADSL2 service via AAPT?
If you relocate to an address which is serviced by the same exchange then the FNN can be retained at the new address, however if the new address is serviced by a different exchange then the telephone number (FNN) will not be retained. In this instance a new number is assigned.
If I move houses and move my telephone service will the ADSL2 service with AAPT work?
In the event where you have only the DSL service with us, you will need to relocate the telephone service (FNN) first by contacting your telephone line rental provider and once the FNN relcoation is completed, you will have to place a relocation via the member facility for us to relocate the service.
What if the relocation request for my ADSL2 service via AAPT is rejected?
Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.