Difference between revisions of "ADSL2 Bundled Optus - Sales Information"

Latest revision as of 01:32, 10 October 2013

About ADSL2

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.

What is Bundled ADSL2 service?

Bundled ADSL2 services are telephone and internet bundle plans.

What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.

Applying for ADSL2 Bundled Optus

How do I check Optus ADSL2 availability ?

To check ADSL2 service availability with Optus please visit https://www.exetel.com.au/order_full_bundle/residential_online_qualify.php

What are the currently available bundled ADSL2 plans via Optus?

To find currently available bundled ADSL2 plans via Optus, please visit http://www.exetel.com.au/a_plan_pricing_adsl2_new.php

What are the prerequisites to obtain an ADSL2 Service via Optus?

To obtain ADSL2 service with Optus;

Your local telephone exchange needs to be equipped with Optus ADSL2 equipments.

There needs to be free ports available.

There has to be Telstra copper running to your residence.

To use ADSL2 service, you need to have an active phone line. If you don't have an active telephone line, Exetel can now activate both telephone and an ADSL based on the availability of the infrastructure at the local exchange.

How do I place an order for ADSL2 via Optus?

To order ADSL2 service via Optus, please submit an application via https://www.exetel.com.au/order_full_bundle/residential_online_form.php

Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?

Exetel has limited ownership to work out this as our suppliers are fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.

Do I require an account number from my telephone bill to apply for ADSL2 via Optus?

Yes, you need your account number to apply for ADSL2 via Optus.

I am on ADSL 1 with another provider but my phone is through Telstra. Can I apply for ADSL 2 Bundled/ Optus?

As long as the ADSL service is connected to the Telstra infrastructure this can be done. If the ADSL is connected through SSS (To another company’s exchange equipment) then this is not a service that can be transferred. The ADSL will need to be canceled first before processing the application.

ADSL2 Activation Process

What is the activation process for ADSL2 service from Optus?

How can I check my Optus ADSL2 application status?

To check ADSL2 application status, check on the Application Status page of Exetel web site, once you receive the confirmation email.

How long does it take to activate a bundled ADSL2 connection via Optus?

To activate a bundled ADSL2 connection via Optus, it takes approximately 8 - 10 business days

How do I know when my ADSL service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.

What do I do if my ADSL2 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.

ADSL2 Optus Rejection Reasons

Rapid Transfer/ Churn

What is Rapid Transfer/Churn of Optus ADSL2 services?

This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 - Optus services the current provider should be providing the service via Optus DSLAM's / equipment.

Who are the other providers using the same infrastructure (Optus ADSL2 copper network)?

Please call your ADSL provider to confirm whether you are connected to the Optus ADSL2 copper network (via an OPTUS DSLAM). Other providers who are using Optus infrastructure include:

AMCOM
DODO
EFTEL
ENGIN
GNODE
GO TALK
INTERNODE
ISEEK
ISPPHONE
ISPONE
SPIN INTERNET
WESTNET

How long does it take to transfer my ADSL service to an Optus plan with Exetel?

Transfer time for an Optus plan with Exetel will depend on your current provider, If your current provider uses Optus infrastructure, it would take 3-4 business days and if your current provider does not use Optus infrastructure, it would take 8-10 business days. However it is always best to contact provisioning@exetel.com.au once your order has gone through to confirm eligibility should your service not be on Telstra equipment.

Is there any downtime when transferring the telephone line from my current provider to Exetel (Optus bundle plans)?

There may be a possible downtime of 15 minutes to 48 hours when transferring the telephone line from your current provider to Exetel (Optus bundle plans).

I am on ADSL1/ADSL2 with another provider and my phone is through Telstra. What happens to my ADSL when I transfer my phone service to an Exetel Optus plan?

ADSL2 service via Optus is a bundled connection. There's no option to transfer only the telephone line to an Optus Bundle plan.

What information should I provide to transfer my telephone line to Exetel when signing up for an Optus Bundle plan?

When signing up for an Optus Bundle plan with Exetel, you should provide your billable account number and Telephone Service Provider information.

My telephone line is provided by another company on non-telstra equipment. Can I still transfer to an Optus plan with Exetel?

Transferring your service to an Optus plan when your telephone line is not provided by Telstra will dependend upon certain factors. It is always best to contact provisioning@exetel.com.au once your order has gone through to confirm eligibility should your service not be on Telstra equipment

If I want to port away from Exetel telephone how long will this take? Does Exetel 'hold' the telephone line or is the gaining carrier responsible?

Time frames would be dependent on type of Port. If it is over the Telstra network (i.e to another Telstra provider) then this is approximately around 3-5 business days. If this is over Non-Telstra equipment then the gaining carrier will may take up to 10 working days to complete this transfer.

Plan Changes (Optus to Optus)

How can I change my ADSL plan with Optus?

You may change your current ADSL plan over to one of the newly available plans through your member’s facility.

Go to Manage services >> ADSL/Fiber >> Change service section.

How long does it take to change the ADSL plans?

ADSL plan change will come in to effect with your next billing cycle.

How much is the ADSL plan change fee?

Plan change fee will be displayed in the member’s facility. This fee will change from time to time.

Is there a downtime for my current internet connection when I change my ADSL plan?

There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.

Will I be on a new contract when I change my ADSL plan?

Yes. There will be a new contract, whenever you change the plan

If there is a change in ADSL speed, when would it take place?

Speed will change within 2-3 working days after the plan change effective date.

ADSL2 Bundled Optus Relocation

All relocation related information is available here

@@ Line 2: / Line 2: @@
+==About ADSL2==
-==Description==
@@ Line 11: / Line 10: @@
 To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.
@@ Line 17: / Line 17: @@
 Bundled ADSL2 services are telephone and internet bundle plans.
-==ADSL1 vs ADSL2==
@@ Line 24: / Line 23: @@
 Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit [[From ADSL1 to ADSL 2 - What to Expect]] for more information.
-==Optus ADSL2  Speed==
-===What speeds can be expected from Optus ADSL2?===
-The speeds vary depending on the distance from the exchange, quality of the copper, the copper length and age of the copper line. All customers will not be able to get he maximum theoretical 24000/1100kbps ADSL2 line speed. Speeds should generally reach around 1200kbps as the minimum and up to 18000/1000kbps leaving for over headers.
-===What is my expected speed if I am currently located 3KMs away from the exchange?===
-Exetel is unable to guarantee any speeds, but your connection may get at least a speed of 1200kbps/256kbps.
-===Are P2P speeds guaranteed?===
-No, as this is a third party application eXeTeL holds no control over on what speeds you would be achieving.
-===Which service is faster, ADSL1 or ADSL2?===
-ADSL2 allows for a connection to achieve faster speeds, however there are limitations. For example if you are residing far away from the exchange this will make your speed slower. The only exception is that you should get at least 1200kbps/256kbps.
-===What are the factors avoiding the maximum ADSL2 speed?===
-* Distant from the exchange
-* Quality of the copper
-* Electrical interference from other sources (electric motors, fences, air conditioning units, alarm systems)
-* Age of the copper line
@@ Line 62: / Line 30: @@
-===How do I check ADSL2 Optusavailability ?===
+===How do I check Optus ADSL2 availability ?===
-Visit  to check Optus ADSL2 service availability.
+To check ADSL2 service availability with Optus please visit https://www.exetel.com.au/order_full_bundle/residential_online_qualify.php
@@ Line 70: / Line 38: @@
 ===What are the currently available bundled ADSL2 plans via Optus?===
-Please  for new plan details.
+To find currently available bundled ADSL2 plans via Optus, please visit http://www.exetel.com.au/a_plan_pricing_adsl2_new.php
@@ Line 76: / Line 45: @@
 ===What are the prerequisites to obtain an ADSL2 Service via Optus?===
-You need an an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.
+To obtain ADSL2 service with Optus;
+* Your local telephone exchange needs to be equipped with Optus ADSL2 equipments.
+* There needs to be free ports available.
-===How do I place an order for ADSL2 via Optus?===
+* There has to be Telstra copper running to your residence.
-Please submit an application via
+To use ADSL2 service, you need to have an active phone line. If you don't have an active telephone line, Exetel can now activate both telephone and an ADSL based on the availability of the infrastructure at the local exchange.
-===I am currently on a sub-exchange, am I still able to get the ADSL2 connection?===
-No, it is not possible to apply for an ADSL2 service as sub-exchanges are not compatible to be serviced with an ADSL2 service.
+===How do I place an order for ADSL2 via Optus?===
+To order ADSL2 service via Optus, please submit an application via https://www.exetel.com.au/order_full_bundle/residential_online_form.php
-===Can you upgrade the equipments to provide ADSL2 service for the users who are located far away from the exchange?===
-Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
+===Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?===
-=== Does having a complex service affect me getting ADSL2? ===
+Exetel has limited ownership to work out this as our suppliers are fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
-Yes it does. You may contact your current telephone service provider to get the complex services removed and then apply for the ADSL2 service. Once the service is connected, you may check with your telephone service provider to reinstate the complex service.
-=== Is it possible to apply for ADSL 2 Bundled/ Optus while having a complex service on my line? ===
+===Do I require an account number from my telephone bill to apply for ADSL2 via Optus? ===
-No. You need to contact Telstra on 132200 and request to remove this. <br>
-e.g.:  fax-duet, rotary function and secondary numbers on the primary line.
+Yes, you need your account number to apply for ADSL2 via Optus.
@@ Line 114: / Line 76: @@
 === I am on ADSL 1 with another provider but my phone is through Telstra. Can I apply for ADSL 2 Bundled/ Optus? ===
 As long as the ADSL service is connected to the Telstra infrastructure this can be done. If the ADSL is connected through SSS (To another company’s exchange equipment) then this is not a service that can be transferred. The ADSL will need to be canceled first before processing the application.
-===Can I apply for VoIP service while applying for the ADSL2 connection?===
+==ADSL2 Activation Process==
-No you cannot apply for VoIP at the same time you purchase ADSL2. Once you activate the ADSL connection you can order VoIP via the Members Facility area. ADSL2 connection has enough bandwidth to support the minimum requirement for VoIP, which is 512kbps.
+===What is the activation process for ADSL2 service from Optus?===
-=== Can I use the email to fax facility after purchasing the ADSL2 service? ===
-Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL2 service.
+===How can I check my Optus ADSL2 application status?===
+To check ADSL2 application status, check on the [http://www.exetel.com.au/a_application_status.php Application Status page] of Exetel web site, once you receive the confirmation email.
-==ADSL2 Activation Process==
-===What happens once order is placed?===
+===How long does it take to activate a bundled ADSL2 connection via Optus?===
-===How can I check my ADSL2 AAPT application status?===
+To activate a bundled ADSL2 connection via Optus, it takes approximately 8 - 10 business days
-Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
-http://www.exetel.com.au/a_application_status.php
+===How do I know when my ADSL service is ready?===
-===How long does it take to activate an ADSL2 connection?===
+You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
-It takes approximately 5 - 7 business days.
-===How do I know when my service is ready?===
-You will be informed via email. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
@@ Line 158: / Line 108: @@
 ===What do I do if my ADSL2 application has passed the estimated activation date?===
-Contact the provisioning department and inquire about the delay.
+If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
@@ Line 178: / Line 127: @@
-=== What is Rapid Transfer/Churn?  ===
+=== What is Rapid Transfer/Churn of Optus ADSL2 services?  ===
-This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be a SSS participant in order to transfer over to Exetel.
+This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 - Optus services the current provider should be providing the service via Optus DSLAM's / equipment.
-=== Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form? ===
-===What happens if I am not currently with Telstra for line rental, but have my service on the same infrastructure? Can I have the Bundled ADSL 2 service?===
-This type of applications can be processed as 'churn' requests. This takes approximately two business days to complete. You should remain connected to your current ADSL/ADSL2 service (If you indeed have a service on the same infrastructure) until the churn is complete.
 ===Who are the other providers using the same infrastructure (Optus ADSL2 copper network)?===
-Please call your ADSL provider to confirm whether you are connected to the Optus ADSL2 copper network (via an OPTUS DSLAM). Other providers who are using the same infrastructure include:
+Please call your ADSL provider to confirm whether you are connected to the Optus ADSL2 copper network (via an OPTUS DSLAM). Other providers who are using Optus infrastructure include:
 * AMCOM
@@ Line 212: / Line 152: @@
-===I tried relocating my service but I was told I have to get a new phone line set up at the new house. If I set up a Telstra phone line and then switch to Exetel does Telstra charge an early termination charge?===
+===How long does it take to transfer my ADSL service to an Optus plan with Exetel?===
-Yes - Telstra charge an ETC if it's moved within the first 3 months and in this case you may need a temporary line installed.
-This is because upon a relocation request, if Exetel’s supplier(Optus) is unable to locate any copper based on the most recent database records, the path allocated may not be able to be determined.
-Therefore a temporary line is required which can then be why a subsequent ETC is payable to them, upon the temporary line termination.
-===How long does it take to get churn request and a new activation on a Telephone service with Exetel (Telstra?)===
-Upon successful receipt of an order a telephony service is completed within 5 business days. Exetel will confirm switch over with respect to line rental via email and sms.
-===Is there any downtime?===
-There is no downtime with respect to transferring a telephony service from Telstra/Telstra reseller over to Exetel
-===I am on ADSL1/ADSL2 with another provider and my phone is through Telstra. What happens to my ADSL when I transfer my phone service to Exetel?===
-There should be no downtime or change with respect to DSL should you have this active prior to ordering a bundled service
-===I have a complex services on my line, can I still transfer get Telephone with Exetel?===
-Most complex services can be churned. Exetel will notify you in the instance should a particular auxiliary service not be able to come across to Exetel.
-===What else apart from my Billable account number and Phone Service provider information do I need to transfer to Exetel Phone?===
-This is all you need. Exetel will do the rest in transferring your telephony service.
-===My Phone line is provided by another company on non-telstra equipment. Can I still transfer to Exetel? How long would this take and is there any delay?===
-This is dependent upon certain factors. It is always best to contact provisioning@exetel.com.au once your order has gone through to confirm eligibility should your service not be on Telstra equipment
+Transfer time for an Optus plan with Exetel will depend on your current provider, If your current provider uses Optus infrastructure, it would take 3-4 business days and if your current provider does not use Optus infrastructure, it would take 8-10 business days. However it is always best to contact [mailto:provisioning@exetel.com.au provisioning@exetel.com.au] once your order has gone through to confirm eligibility should your service not be on Telstra equipment.
-===If I want to port away from Exetel telephone how long will this take? Does Exetel 'hold' the line or is the gaining carrier responsible?===
-Time frames would be dependent on type of Port. If it is over the Telstra network (i.e to another Telstra provider) then this is approximately around 3-5 business days. If this is over Non-Telstra equipment then the gaining carrier will may take up to 10 working days to complete this transfer.
+===Is there any downtime when transferring the telephone line from my current provider to Exetel (Optus bundle plans)?===
+There may be a possible downtime of 15 minutes to 48 hours when transferring the telephone line from your current provider to Exetel (Optus bundle plans).
-==Connection to ADSL Service==
+===I am on ADSL1/ADSL2 with another provider and my phone is through Telstra. What happens to my ADSL when I transfer my phone service to an Exetel Optus plan?===
-If you are using a modem  provided by Exetel you should have received it before your line is activated.  Whether or not you are sourcing your modem from Exetel you will have received  an email with your user name and password and other set up information.
+ADSL2 service via Optus is a bundled connection. There's no option to transfer only the telephone line to an Optus Bundle plan.
-If you require more detailed  assistance you should get that from the manual that comes with your modem or a  knowledgeable friend. Some guidance is provided on either the Exetel User Help  Forum [http://forum.exetel.com.au/ click here], our Wiki contains some  modems, located [http://exewiki.exetel.com.au/index.php?title=ADSL_Modem_Setup_Guides here], or in the advice to be found on the left hand side of this  page. It is very straight forward to set up an ADSL modem but if none of these  aids is sufficient you will need to pay for a computer professional to assist  you complete this task.
-Exetel has agents in every capital city of Australia, and many  regional areas. If you need help you might consider calling one of these agents  who will charge you to install your ADSL connection. [http://www.exetel.com.au/agents_search.php Search for an agent].
+===What information should I provide to transfer my telephone line to Exetel when signing up for an Optus Bundle plan?===
-If the 'Link' or 'ADSL' light is not steady, then it might not  be activated yet, or an issue might have developed. In this case (approximately  10% of all ADSL activations) you need to call Exetel and get the support  engineers to get the wholesale provider to confirm and fix the problem.
+When signing up for an Optus Bundle plan with Exetel, you should provide your billable account number and Telephone Service Provider information.
+===My telephone line is provided by another company on non-telstra equipment. Can I still transfer to an Optus plan with Exetel? ===
+Transferring your service to an Optus plan when your telephone line is not provided by Telstra will dependend upon certain factors. It is always best to contact provisioning@exetel.com.au once your order has gone through to confirm eligibility should your service not be on Telstra equipment
-==Things to Consider Before Your Line is Activated==
-If you have multiple telephone handsets connecting to the line  you are going to use for ADSL please ensure that you have bought enough line  filters – one for each item on the line that is not the ADSL modem.
+===If I want to port away from Exetel telephone how long will this take? Does Exetel 'hold' the telephone line or is the gaining carrier responsible?===
-* Please ensure you have clear  instructions on how to set up the modem, this particularly applies if you are  intending to use a second hand modem.
+Time frames would be dependent on type of Port. If it is over the Telstra network (i.e to another Telstra provider) then this is approximately around 3-5 business days. If this is over Non-Telstra equipment then the gaining carrier will may take up to 10 working days to complete this transfer.
-* If you are thinking of using  a second hand modem get as much information from the person from whom you  sourced it as possible including the installation CD and the web site location  for the firmware updates and drivers and do a practice install before your ADSL  line is activated to ensure that everything actually works the way it is meant  to.
-* Additional information on  setting up modems can be found on the [http://forum.exetel.com.au/ Exetel Forum], or on the Exetel Wiki, by [http://exewiki.exetel.com.au/index.php?title=ADSL_Modem_Setup_Guides clicking here].
-* If you think you will need on  site assistance to set up your modem or your network there are a number of  Exetel agents who are experienced in installing Exetel ADSL services. These organisations  charge for their services but if you need assistance please call one of these  companies for a quote on what they will charge you to assist you install your  ADSL service.
+==Plan Changes (Optus to Optus) ==
-== MODEM for ADSL2 ==
-Please visit [[ADSL Modem and Configuration]] page for information on MODEM.
-==How Billing Works==
+===How can I change my ADSL plan with Optus?===
-Please visit [[Billing - General Information]] page for common Billing questions and [[ADSL - Billing]] page for more specific information.
+You may change your current ADSL plan over to one of the newly available plans through your member’s facility.
+Go to '''Manage services''' >>  '''ADSL/Fiber'''  >> '''Change service''' section.
-== Policies ==
+===How long does it take to change the ADSL plans?===
+ADSL plan change will come in to effect with your next billing cycle.
-=== Is there any SLA for ADSL2? ===
-No. There is no SLA (Service Level Agreement) on ADSL2 services as they are residential grade services.
+=== How much is the ADSL plan change fee?===
-=== Is there any SLA if I apply for ADSL2 under a business name? ===
+Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
-No. Even though it is registered under a business, the actual connection itself is still a residential grade service.
-===What is the contract period for ADSL2?===
+===Is there a downtime for my current internet connection when I change my ADSL plan?===
-Generally this is 12 months but this change time to time.  However this may vary depending on your plan. You can find this in the order form.
+There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
-===What are the terms and conditions for ADSL2 service?===
+===Will I be on a new contract when I change my ADSL plan?===
-Visit  http://www.exetel.com.au/adsl2_terms_no_telephone.php   to learn about ADSL2 Terms and Conditions.
+Yes. There will be a new contract, whenever you change the plan
-===What is the acceptable use policy for ADSL2 service?===
+===If there is a change in ADSL speed, when would it take place?===
-Visit   http://www.exetel.com.au/a_acceptable_use_adsl2.php  to learn about ADSL2 Acceptable Use policy.
-=== Can I share the Internet for ADSL2? ===
-Yes, you can share the Internet. But you need to network the multiple PCs by yourself.
-=== Is there a cooling off period for ADSL2 service? ===
-No, there is no cooling off period.
+Speed will change within 2-3 working days after the plan change effective date.
-===If I change the details of my telephone service such as ownership, will it affect on my ADSL connection?===
-Yes. Making any changes to the telephone line can result in a disconnection of your ADSL service.
-===What will happen if I do not pay my telephone bill on time?===
+==ADSL2 Bundled Optus Relocation==
-If you do not pay the telephone bill on time, the telephone connection could be disconnected, which will result in a disconnection of your ADSL service attached to the telephone line. This is due to, an active phone line is required to keep the ADSL service active.
+All relocation related information is available <strong>[[Relocation | here]]</strong>
 [[Category:ADSL 2 - Optus]]