Difference between revisions of "Contact Exetel"
(Created page with "(Exetel PTY Ltd) 5/121 Walker St, North Sydney, NSW 2060 Australia. Tel: (02) 8030 100 Fax: (02) 8030 2100 Web: www.exetel.com.au E-mail: residentials...") |
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+ | |[[File:Home.png]] | ||
+ | |Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia. | ||
+ | |- | ||
+ | |[[File:Phone.png]] | ||
+ | |Sydney Users -(02) 8030 1000 <br> National- 1300 788 141 <br> Exetel VoIP users can call at no charge as these are VoIP numbers | ||
+ | |- | ||
+ | |[[File:Fax.png]] | ||
+ | |(02) 8030 2100 | ||
+ | |- | ||
+ | |[[File:Web.png]] | ||
+ | |http://www.exetel.com.au/ | ||
+ | |- | ||
+ | |[[File:Email.png]] | ||
+ | | Please contact the relevant department staff for assistance if necessary by emailing the following addresses: | ||
+ | |} | ||
− | + | {| style="float: center; border: 1px #66FFCC solid;" | |
− | + | | bgcolor="#99FFFF" | residentialsupport@exetel.com.au | |
− | + | | bgcolor="#CCFFFF" | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service . | |
− | + | |- | |
− | + | |residentialsales@exetel.com.au | |
− | + | |The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries. | |
− | + | |- | |
+ | |provisioning@exetel.com.au | ||
+ | |The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning. | ||
+ | |- | ||
+ | |billing@exetel.com.au | ||
+ | |The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations. | ||
+ | |- | ||
+ | |hosting@exetel.com.au | ||
+ | |The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc . | ||
+ | |- | ||
+ | |resolution@exetel.com.au | ||
+ | |The resolution manages any customer complaint or any problematic case in progress. | ||
+ | |- | ||
+ | |} | ||
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{| style="float: center; border: 1px #66FFCC solid;" | {| style="float: center; border: 1px #66FFCC solid;" | ||
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| bgcolor="#99FFFF" | Logging service issues – Internet down | | bgcolor="#99FFFF" | Logging service issues – Internet down | ||
| bgcolor="#CCFFFF" | Try above phone numbers. Then select option - 2, 1 & 2 | | bgcolor="#CCFFFF" | Try above phone numbers. Then select option - 2, 1 & 2 | ||
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− | + | '''Ordering a ADSL service''' | |
− | {| style="float: center; border: 1px #66FFCC solid;" | + | |
− | | bgcolor="#99FFFF" | | + | |
− | | bgcolor="#CCFFFF" | | + | |
+ | |||
+ | ADSL 2 with telephone qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl | ||
+ | |||
+ | * ADSL 2 with telephone order form : https://www.exetel.com.au/nf_adsl2_full/residential_online_form.php | ||
+ | |||
+ | |||
+ | Naked ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/naked_nf_adsl2.pl | ||
+ | * Naked ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_naked/residential_online_form.php | ||
+ | |||
+ | |||
+ | |||
+ | ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_no_phone.pl | ||
+ | * ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php | ||
+ | |||
+ | '''MODEM Support & Emulators''' | ||
+ | |||
+ | '''MODEM support contact details:''' | ||
+ | |||
+ | |||
+ | {| style= "width:450px;float: center; border: 1px #66FFCC solid;" | ||
+ | | bgcolor="#99FFFF" | Alcatel | ||
+ | | bgcolor="#CCFFFF" | (02) 8306 5222 | ||
+ | |- | ||
+ | | bgcolor="#99FFFF" | Belkin | ||
+ | | bgcolor="#CCFFFF" | 1800 666 040 | ||
+ | |- | ||
+ | | bgcolor="#99FFFF" | Billion | ||
+ | | bgcolor="#CCFFFF" | N/A | ||
+ | |- | ||
+ | | bgcolor="#99FFFF" | D link | ||
+ | | bgcolor="#CCFFFF" | 1300 766 868 | ||
+ | |- | ||
+ | | bgcolor="#99FFFF" | Dynalink | ||
+ | | bgcolor="#CCFFFF" | 1800 653 962 | ||
+ | |- | ||
+ | | bgcolor="#99FFFF" | Linksys | ||
+ | | bgcolor="#CCFFFF" | 1 800 605971 (Option 1 for Linksys support) | ||
|- | |- | ||
− | | bgcolor="#99FFFF" | | + | | bgcolor="#99FFFF" | Netgear |
− | | bgcolor="#CCFFFF" | | + | | bgcolor="#CCFFFF" | 1300 361 254 |
|- | |- | ||
− | | bgcolor="#99FFFF" | | + | | bgcolor="#99FFFF" | Netcomm |
− | | bgcolor="#CCFFFF" | | + | | bgcolor="#CCFFFF" | NSW/ACT: (02) 9424-2059 <br> VIC/TAS: (03) 9012-3399 <br> SA/NT: (08) 8121-9001 <br> QLD: (07) 3102-8870 <br> WA: (08) 9467-8980 |
|- | |- | ||
− | | bgcolor="#99FFFF" | | + | | bgcolor="#99FFFF" | WebExcel |
− | | bgcolor="#CCFFFF" | | + | | bgcolor="#CCFFFF" | (02) 8748 8888 |
|- | |- | ||
− | | bgcolor="# | + | |} |
− | | bgcolor="# | + | |
+ | |||
+ | <br> | ||
+ | |||
+ | '''MODEM Emulators:''' | ||
+ | |||
+ | <center> | ||
+ | {| style="float: left; border: 1px #66FFCC solid;" | ||
+ | | bgcolor="#99FFCC" | Netcomm MODEM Emulators | ||
+ | | bgcolor="#FFFFFF" | http://www.netcomm.com.au/support/emulators | ||
|- | |- | ||
− | | bgcolor="# | + | | bgcolor="#99FFCC" | Dynalink MODEM Emulators |
− | | bgcolor="# | + | | bgcolor="#FFFFFF" | http://www.netcomm.com.au/support/emulators#Dynalink |
|- | |- | ||
|} | |} | ||
</center> | </center> |
Latest revision as of 03:56, 22 May 2012
Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia. | |
Sydney Users -(02) 8030 1000 National- 1300 788 141 Exetel VoIP users can call at no charge as these are VoIP numbers | |
(02) 8030 2100 | |
http://www.exetel.com.au/ | |
Please contact the relevant department staff for assistance if necessary by emailing the following addresses: |
residentialsupport@exetel.com.au | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service . |
residentialsales@exetel.com.au | The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries. |
provisioning@exetel.com.au | The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning. |
billing@exetel.com.au | The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations. |
hosting@exetel.com.au | The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc . |
resolution@exetel.com.au | The resolution manages any customer complaint or any problematic case in progress. |
Logging service issues – Internet down | Try above phone numbers. Then select option - 2, 1 & 2 |
Logging service issues – Phone malfunction | Try above phone numbers. Then select option - 2, 1 & 3 |
eXeTeL Forum | http://forum.exetel.com.au |
eXeTeL Helpdesk System | https://www.exetel.com.au/facilities/index.php
(This can be accessed through the Member Facilities) |
eXeTeL AI Bot | http://calliope.exetel.com.au/
(You can ask questions directly) |
eXeTeL Network status | http://www.exetel.com.au/a_network.php |
eXeTeL Speed test | http://www.exetel.com.au/speed |
Ordering a ADSL service
ADSL 2 with telephone qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl
- ADSL 2 with telephone order form : https://www.exetel.com.au/nf_adsl2_full/residential_online_form.php
Naked ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/naked_nf_adsl2.pl
- Naked ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_naked/residential_online_form.php
ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_no_phone.pl
- ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php
MODEM Support & Emulators
MODEM support contact details:
Alcatel | (02) 8306 5222 |
Belkin | 1800 666 040 |
Billion | N/A |
D link | 1300 766 868 |
Dynalink | 1800 653 962 |
Linksys | 1 800 605971 (Option 1 for Linksys support) |
Netgear | 1300 361 254 |
Netcomm | NSW/ACT: (02) 9424-2059 VIC/TAS: (03) 9012-3399 SA/NT: (08) 8121-9001 QLD: (07) 3102-8870 WA: (08) 9467-8980 |
WebExcel | (02) 8748 8888 |
MODEM Emulators:
Netcomm MODEM Emulators | http://www.netcomm.com.au/support/emulators |
Dynalink MODEM Emulators | http://www.netcomm.com.au/support/emulators#Dynalink |