Difference between revisions of "Exemail (Webmail) General Information"

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<yambe:breadcrumb self="Email Client Setup Guides">Category:Email / Webmail|Email / Webmail</yambe:breadcrumb>
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<yambe:breadcrumb self="">Email_-_Exemail|Exemail/Webmail</yambe:breadcrumb>
  
  
==What is exemail?==
+
==Description==
 +
 
 +
===What is exemail?===
  
 
Each Exetel ADSL/wireless broadband plan includes FREE email addresses in the format of '''yourname@exemail.com.au''' and you can set up, change and maintain them via the Member Facilities area in the Exetel web site.
 
Each Exetel ADSL/wireless broadband plan includes FREE email addresses in the format of '''yourname@exemail.com.au''' and you can set up, change and maintain them via the Member Facilities area in the Exetel web site.
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* Mobile Broadband - 10 email addresses
 
* Mobile Broadband - 10 email addresses
  
==How do I set up the exemail email accounts?==
 
  
Follow the simple steps given in the Member Facilities area to set up the email accounts in a third party email program and Exetel server.
 
  
Go to '''Member Facilities''' area -> Click '''Manage/ Set up Email''' tab.
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==Activation and Usage==
 +
 
 +
===How do I set up the exemail email accounts?===
 +
 
 +
Follow the simple steps given in the Member Facilities area to set up the exemail email accounts in a third party email program and Exetel server.
 +
 
 +
1. Go to '''Member Facilities''' area  
 +
 
 +
2. Click on '''Premium VAS''' option and the ''' email '''.
 +
 
 +
[[File:WebMail new 1.jpg]]
 +
 
 +
 
 +
3. Select '''Add Email Account''' tab.
  
Select '''Add Email Account'''. 
+
4. Read the instructions carefully and enter the "Email address" and "password" in the "Add New Email" section and click on "Add" button
  
  
[[File:Webmail1.gif|400px]]
+
[[File:WebMail new 2.jpg]]
  
  
These steps include the set up of your computer’s email client and these email addresses can be used once you have created them.
+
5. These steps include the set up of your computer’s email client and these email addresses can be used once you have created them.
  
 
<div id="note">
 
<div id="note">
 
:'''Note:'''  
 
:'''Note:'''  
  
*These Email accounts are POP3/SMTP and eXeTeL does not provide IMAP.
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*These Email accounts are POP3/SMTP and Exetel does not provide IMAP.
 +
 
 +
*The capacity of each mail box set up by the user is 40 megabytes of storage and the maximum email size that can be sent or received is currently 25 megabytes. Always ensure that you have enough capacity to receive emails.  
  
*The capacity of each mail box set up by the user is 40 megabytes of storage and the maximum email size that can be sent or received is currently 20 megabytes. Always ensure that you have enough capacity to receive emails.  
+
*the maximum attachment size is approximately 12 megabytes.
  
*Exetel email service is NOT a suitable method for either permanently storing email messages or for sending large files (which is why almost all email servers have limits lower than the 20 megabytes currently in operation at eXeTeL) and if someone sends you a large email it may be 'bounced' if there is no enough space in your mail box. If you need to exchange large files with others please use FTP (which was specifically designed for this purpose).
+
*Exetel email service is NOT a suitable method for either permanently storing email messages or for sending large files (which is why almost all email servers have limits lower than the 25 megabytes currently in operation at Exetel) and if someone sends you a large email it may be 'bounced' if there is no enough space in your mail box. If you need to exchange large files with others please use FTP (which was specifically designed for this purpose).
  
 
*Not surprisingly there are a significant and growing number of email accounts that have been set up and either not used at all or used and then abandoned although they often continue to 'collect' SPAM.
 
*Not surprisingly there are a significant and growing number of email accounts that have been set up and either not used at all or used and then abandoned although they often continue to 'collect' SPAM.
  
*If you want to keep records for long periods of time you will need to download your emails from the eXeTeL servers to your PC. eXeTeL maintains a 'house keeping' process that is running at the end of each month and performs the following functions:
+
*If you want to keep records for long periods of time you will need to download your emails from the Exetel servers to your PC. Exetel maintains a 'house keeping' process that is running at the end of each month and performs the following functions:
  
 
#Deletes all accounts that have not been used for more than six months.
 
#Deletes all accounts that have not been used for more than six months.
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</div>
 
</div>
  
 +
===How do I access my email account?===
  
==How do I access an email account?==
+
You may access each exemail account via the webmail facility located on the Exetel web site or from your members facility. You can access your email account from anywhere in the world.
  
You may access each email account via the webmail facility located on the Exetel web site or from your members facility. You can access your email account from anywhere in the world.
 
  
 +
* You will see the login screen for the Exetel webmail service. (https://webmail.exetel.com.au/)
  
 +
* Enter the '''Username''' and '''Password'''.
  
  
3.  This will display the login screen for the eXeTeL webmail service. (https://webmail.exetel.com.au/src/login.php)
+
[[File:Credentials.JPG|400px]]
  
4.  Enter the '''Name''' and '''Password'''.
 
  
 +
'''e.g.'''
  
[[File:Webmail3.gif|400px]]
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Username: username@exemail.com.au (NOT@exeTEL.com.au)
  
 +
Password: yourpassword
  
'''e.g.'''  
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* Click the '''Login''' button.
 +
 
 +
===How do I send an email===
  
Username:yourmailbox@exemail.com.au (NOT@exeTEL.com.au)
+
After you have successfully login to the webmail you can send email. Please refer the below screenshot that may helpful to identify the steps on sending an email.  
 +
 +
* Click ''Compose'' icon in the left pane upper corner to generate the below web interface
 +
* Type the recipient address in-front ''To'' blank-space to send the mail to
 +
* Type the subject of the email in-front ''Subject'' blank-space
 +
* Type the email body in the blank box
 +
* Click ''Send'' icon to send the mail and its done
 +
* If you need to logout from the system, you can click on the ''Logout'' icon in bottom of the left pane corner
  
Password: yourpassword
+
[[File:Send-email-new.jpg]]
  
5.  Click the '''Login''' button.
+
===How do I save an email contact===
  
== Spam Filter ==
+
Its obvious that you want to save email recipients that you are dealing with most of the time. Following these simple steps you can be able to do this.
  
 +
* Click on the ''Contacts'' icon in left pane and you can be able to see on your webmail interface
 +
* Click on the ''Create'' icon in the top pane and you can see the below screenshot on your webmail
 +
* Fill in the form accordingly and click the ''Save'' icon in the bottom
  
=== My eXe Mail account canceled several months ago, but I have been charged for the Spam email filter. Can you refund? ===
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Once you're done, you can select your recipient from whenever you're sending an email
 
  
Yes. An investigation has to be done to find when the email account was canceled. If your claim is correct, the refund will be credited to your nominated account.  
+
[[File:Contacts.jpg]]
  
 +
== Spam Filter ==
  
  
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=== How can I add an email address to spam filtering service? ===
 
=== How can I add an email address to spam filtering service? ===
  
 +
Please follow the following steps to add an email address to spam filtering service.
 +
 +
1. Go to '''Member Facilities''' area
 +
 +
2. Click on ''' Premium VAS''' option and then '''Email'''.
 +
 +
 +
[[File:WebMail new 1.jpg]]
 +
 +
 +
3. Select '''My Email Account''' tab. 
  
1. Go to '''Members Facilities''' area.
+
4. Click on the '''Add''' button under the '''Spam Email Filter''' column.
  
2. Click '''Manage/ Set up Email''' option.
+
   
 +
[[File:Spam filter.jpg]]
  
3. Select '''Spam Protection''' option.
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 +
5. Fill the '''Spam Email Filter Configuration''' and click on the '''Add''' button.
 +
 
 +
=== My Exemail/Webmail account canceled several months ago, but I have been charged for the Spam email filter. Can you refund? ===
 +
 +
Please visit our [[Billing - General Information#My exemail account canceled several months ago, but I have been charged for the Spam email filter. Can you refund?|refunds]] section for more information on refunds for spam filter after canceling exemail account..
  
  
[[File:spam1.gif|400px]]
 
  
  
4.  ''Tick'' the ''check box'' to apply the Spam filter to the required email account.
+
==Exemail Troubleshooting==
  
 +
===Why can't other people send me emails?===
  
[[File:spam2.gif|800px]]
+
If others can't send you emails, : please check the incoming email server is properly set to pop3.[sate].exemail.com.au
  
  
 +
==Service Cancellation==
  
==How can I cancel the eXe mail email service? ==
+
===How can I cancel the exemail service? ===
  
 +
Please visit [[Service Cancellation#How do I cancel the exemail service?  | Service Cancellation]] page for specific information on how to cancel your exemail service  .
  
 +
===Can I keep an Exemail/Webmail account after the service cancellation and when will I be charged?===
  
 +
Yes. You can keep your exemail service after cancelling your ADSL./Mobile Broadband service. When you cancel the service via Members Facilities area, there is an option given to keep the exemail account. If you choose this option, your exemail accounts will be active for another six months from the date service is canceled. You will be charged $30 on next billing run.
  
==Can I keep an eXe Mail account after the service cancellation and when will I be charged?==
 
  
Yes. When you cancel the service via Members Facilities area option given to keep the eXe mail account. If you choose this option, your eXe mail accounts will be active for another six months from the date service is canceled. You will be charged $30 on next billing run.
 
  
[[Category:Email / Webmail]]
+
[[Category:Exemail/Webmail]]

Latest revision as of 01:36, 16 April 2020


Description

What is exemail?

Each Exetel ADSL/wireless broadband plan includes FREE email addresses in the format of yourname@exemail.com.au and you can set up, change and maintain them via the Member Facilities area in the Exetel web site.

  • ADSL - 30 email addresses
  • Mobile Broadband - 10 email addresses


Activation and Usage

How do I set up the exemail email accounts?

Follow the simple steps given in the Member Facilities area to set up the exemail email accounts in a third party email program and Exetel server.

1. Go to Member Facilities area

2. Click on Premium VAS option and the email .

WebMail new 1.jpg


3. Select Add Email Account tab.

4. Read the instructions carefully and enter the "Email address" and "password" in the "Add New Email" section and click on "Add" button


WebMail new 2.jpg


5. These steps include the set up of your computer’s email client and these email addresses can be used once you have created them.

Note:
  • These Email accounts are POP3/SMTP and Exetel does not provide IMAP.
  • The capacity of each mail box set up by the user is 40 megabytes of storage and the maximum email size that can be sent or received is currently 25 megabytes. Always ensure that you have enough capacity to receive emails.
  • the maximum attachment size is approximately 12 megabytes.
  • Exetel email service is NOT a suitable method for either permanently storing email messages or for sending large files (which is why almost all email servers have limits lower than the 25 megabytes currently in operation at Exetel) and if someone sends you a large email it may be 'bounced' if there is no enough space in your mail box. If you need to exchange large files with others please use FTP (which was specifically designed for this purpose).
  • Not surprisingly there are a significant and growing number of email accounts that have been set up and either not used at all or used and then abandoned although they often continue to 'collect' SPAM.
  • If you want to keep records for long periods of time you will need to download your emails from the Exetel servers to your PC. Exetel maintains a 'house keeping' process that is running at the end of each month and performs the following functions:
  1. Deletes all accounts that have not been used for more than six months.
  2. Deletes any individual email message on the server that is more than three months old.

How do I access my email account?

You may access each exemail account via the webmail facility located on the Exetel web site or from your members facility. You can access your email account from anywhere in the world.


  • Enter the Username and Password.


Credentials.JPG


e.g.

Username: username@exemail.com.au (NOT@exeTEL.com.au)

Password: yourpassword

  • Click the Login button.

How do I send an email

After you have successfully login to the webmail you can send email. Please refer the below screenshot that may helpful to identify the steps on sending an email.

  • Click Compose icon in the left pane upper corner to generate the below web interface
  • Type the recipient address in-front To blank-space to send the mail to
  • Type the subject of the email in-front Subject blank-space
  • Type the email body in the blank box
  • Click Send icon to send the mail and its done
  • If you need to logout from the system, you can click on the Logout icon in bottom of the left pane corner

Send-email-new.jpg

How do I save an email contact

Its obvious that you want to save email recipients that you are dealing with most of the time. Following these simple steps you can be able to do this.

  • Click on the Contacts icon in left pane and you can be able to see on your webmail interface
  • Click on the Create icon in the top pane and you can see the below screenshot on your webmail
  • Fill in the form accordingly and click the Save icon in the bottom

Once you're done, you can select your recipient from whenever you're sending an email

Contacts.jpg

Spam Filter

Is there any charge for spam filtering?

Yes. The charge for spam filtering is $2 per month.


How can I add an email address to spam filtering service?

Please follow the following steps to add an email address to spam filtering service.

1. Go to Member Facilities area

2. Click on Premium VAS option and then Email.


WebMail new 1.jpg


3. Select My Email Account tab.

4. Click on the Add button under the Spam Email Filter column.


Spam filter.jpg


5. Fill the Spam Email Filter Configuration and click on the Add button.

My Exemail/Webmail account canceled several months ago, but I have been charged for the Spam email filter. Can you refund?

Please visit our refunds section for more information on refunds for spam filter after canceling exemail account..



Exemail Troubleshooting

Why can't other people send me emails?

If others can't send you emails, : please check the incoming email server is properly set to pop3.[sate].exemail.com.au


Service Cancellation

How can I cancel the exemail service?

Please visit Service Cancellation page for specific information on how to cancel your exemail service .

Can I keep an Exemail/Webmail account after the service cancellation and when will I be charged?

Yes. You can keep your exemail service after cancelling your ADSL./Mobile Broadband service. When you cancel the service via Members Facilities area, there is an option given to keep the exemail account. If you choose this option, your exemail accounts will be active for another six months from the date service is canceled. You will be charged $30 on next billing run.