Service Cancellation

Keeping services after cancellation

1. Go to Members Facilities area.

2. The cancellation steps will be vary according to your service as given below;

For ADSL Services:

Click Manage Services option -> Select ADSL -> Cancel Service option -> Select the date you want to cancel your service and the other eXeTeL services (E.g. email and free web space) that you want to keep for ADSL service -> After reading the terms and conditions if you agree and understand them, select I agree -> Click Cancel My Account button.

For Fax Service:

Click Services - Fax option -> Select Manage Fax to Email option -> Click Delete button in front of the relevant telephone number.

For SMS Service:

Click Services - SMS option -> Select Manage Virtual Mobile Number option -> Click Cancel button in front of the relevant virtual mobile number.

For Mobile Service:

Click Services - Mobile option -> Select Disconnect Mobile Service option -> Click Cancel button for the relevant Mobile Phone Service.

For VoIP Service:

Click Services - VoIP option -> Select Change VoIP Service option -> Click Cancel button for the relevant VoIP number.

For Wireless Broadband Service:

Click Services - Wireless Broadband option -> Select Cancel Service option -> Select the date you want to cancel your service and the other eXeTeL services (E.g. email and free web space) that you want to keep for Mobile Broadband service -> After reading the terms and conditions if you agree and understand them, select I agree -> Click Submit button.

For Hosting Service:

Click Services – Hosting option -> Select Web Hosting option -> Click Delete button -> Click Delete Website button if you wish to terminate the hosted web site.

For Email Service:

Click Services – Hosting option -> Select Email Hosting option -> Click Delete button for the relevant email domain name -> Click Submit Termination button.

How can I cancel the eXe mail email service?

Go to Members Facilities area.

Click Manage/ Setup Email option -> Select View Email Account option.

Click the Delete button in front of the email account that you require to cancel.