Service Cancellation
Canceling services
Keeping services after cancellation
1. Go to Members Facilities area.
2. The cancellation steps will be vary according to your service as given below;
For ADSL Services:
Click Manage Services option -> Select ADSL -> Cancel Service option -> Select the date you want to cancel your service and the other eXeTeL services (E.g. email and free web space) that you want to keep for ADSL service -> After reading the terms and conditions if you agree and understand them, select I agree -> Click Cancel My Account button.
For Fax Service:
Click Services - Fax option -> Select Manage Fax to Email option -> Click Delete button in front of the relevant telephone number.
For SMS Service:
Click Services - SMS option -> Select Manage Virtual Mobile Number option -> Click Cancel button in front of the relevant virtual mobile number.
For Mobile Service:
Click Services - Mobile option -> Select Disconnect Mobile Service option -> Click Cancel button for the relevant Mobile Phone Service.
For VoIP Service:
Click Services - VoIP option -> Select Change VoIP Service option -> Click Cancel button for the relevant VoIP number.
For Wireless Broadband Service:
Click Services - Wireless Broadband option -> Select Cancel Service option -> Select the date you want to cancel your service and the other eXeTeL services (E.g. email and free web space) that you want to keep for HSPA service -> After reading the terms and conditions if you agree and understand them, select I agree -> Click Submit button.
For Hosting Service:
Click Services – Hosting option -> Select Web Hosting option -> Click Delete button -> Click Delete Website button if you wish to terminate the hosted web site.
For Email Service:
Click Services – Hosting option -> Select Email Hosting option -> Click Delete button for the relevant email domain name -> Click Submit Termination button.
How can I cancel the eXe mail email service?
Go to Members Facilities area.
Click Manage/ Setup Email option -> Select View Email Account option.
Click the Delete button in front of the email account that you require to cancel.