VoIP - Support

When purchasing one of eXeTeL ADSL/HSPA service, is it compulsory to use your VoIP service?

No, you are free to use whoever VoIP provider that you prefer.

Why is my phone line provider billing me when I only make calls through the VoIP service?

It is very likely that your VoIP device has a backup system which automatically switches to the current voice service provider when the VoIP service is down.

How do I forward a VoIP Number?

1. Login to Members Facility using your username and password.

2. On the left menu goto Manage Services -> VoIP (refer the screenshot below).

3. On the top menu, click the Change VoIP Service link (refer the screenshot below).

File:Voip forwarding 2.png

4. Click the Configure button under the Configure Telephone tab (refer the screenshot below).

5. Enter the number you wish to forward to Call Forward field located under the Chargeable Features section (located towards the bottom of the page.)

6. Click the Change button.

Note: In some cases, it might take several minutes to apply the forwarding feature.

File:Voip forwarding 4.png

VoIP Troubleshooting

When I make an outgoing call I just hear one brief ringing sound, then abrupt silence.

To fix this issue, download the patch from the following link and update your modem firmware accordingly.

http://exetel.com.au/files/cfe-rta1046vw_sip-v365_a2pb025c.dat

The following is the step-by-step process of applying the patch:

1. In your browser, enter the IP address of your Dynalink router. The default address is http://192.168.1.1/

2. Log on using your administrative user name and password. Default is admin and admin.

3. Go to Management -> Update Firmware.

4. Follow the on screen instructions. Use the Browse button to locate the file.

5. Click Update Firmware and wait for the process to complete.

This should resolve your issue. You can also check out the following thread for further details: https://forum.exetel.com.au/viewtopic.php?f=58&t=37235&start=60