VoIP - Support
When purchasing one of eXeTeL ADSL/HSPA service, is it compulsory to use your VoIP service?
No, you are free to use whoever VoIP provider that you prefer.
Why is my phone line provider billing me when I only make calls through the VoIP service?
It is very likely that your VoIP device has a backup system which automatically switches to the current voice service provider when the VoIP service is down.
How do I forward a VoIP Number?
1. Login to Members Facility using your username and password.
2. On the left menu goto Manage Services -> VoIP (refer the screenshot below).
3. On the top menu, click the Change VoIP Service link (refer the screenshot below).
4. Click the Configure button under the Configure Telephone tab (refer the screenshot below).
5. Enter the number you wish to forward to Call Forward field located under the Chargeable Features section (located towards the bottom of the page.)
6. Click the Change button.
Note: In some cases, it might take several minutes to apply the forwarding feature.
