Username and Password

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What is my username and password for member facility?

Usually the username for the member facility is your 10 digit telephone number and the password is either a randomly generated one or your 10 digit telephone number followed by the first two letters of your street address in upper case.


What is my username and password for ADSL modem/router?

Username and password for ADSL modem/router is of the following format.


Username: your ten digit telephone number@(state).exetel.com.au

Password: a randomly generated password that was sent to you or your 10 digit telephone number followed by the first two letters of your street address in upper case.

Examples:

State Username Password
NSW 02xxxxxxxx@nsw.exetel.com.au a randomly generated password that was sent to you
VIC 03xxxxxxxx@vic.exetel.com.au a randomly generated password that was sent to you
SA 08xxxxxxxx@sa.exetel.com.au a randomly generated password that was sent to you
WA 08xxxxxxxx@wa.exetel.com.au a randomly generated password that was sent to you
QLD 07xxxxxxxx@qld.exetel.com.au a randomly generated password that was sent to you
NT 08xxxxxxxx@nt.exetel.com.au a randomly generated password that was sent to you
TAS 03xxxxxxxx@tas.exetel.com.au a randomly generated password that was sent to you
ACT 02xxxxxxxx@act.exetel.com.au a randomly generated password that was sent to you

What should I do if I do not remember my user name and pass word?

In case you don't remember your user name and pass word, you can simply talk to one of our engineers on 02 8030 1000 and option 2 and they will provide the credentials after verifying the ownership of the account.

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