ADSL - Billing

Billing Cycle

What are the Billing Dates?

The first month is debited on a pro-rata basis; then each subsequent month will be billed based on the customer segment you belong to.

• Billing dates for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month.
• For other customers, on the first day of each calendar month to the last day of that calendar month.

For example, if your ADSL service is completed on the 15th of the month, the pro-rata of the first month is calculated from the 15th of that month to the 28th of the same month for the residential grade customers who were sent an email dated 14/02/11.

In the same scenario, if you are one of the customers who does not fall in to the aforementioned category, the pro-rata of the first month is calculated from the 15th of that month to the end of that month. Then on the 1st of the next month you will be debited for a full month access of that calendar month.

What is the billing cycle?

• Billing cycle for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month.
• For other customers, the billing cycle starts on the first day of each calendar month to the last day of that calendar month.

Failed Payment

When the monthly payment gets dishonored, do you provide a grace period to pay?

Yes, in case of your monthly payment gets dishonored, you can have the service immediately restored for 72 hours. This is a grace period Exetel allows the customers to organize the payment.

Interim Billing System

The monthly access fee is automatically debited from the bank account you have on file. Why can't you automatically debit the usage interim bill also?

We are legally not allowed to charge customers at a point they are not aware of. A usage interim bill is entirely dependent on when exactly you exceed usage and unlike the monthly access fee that always happens on the first business day of each month.

How do I pay for my interim bill?

You can make interim usage payment through one of the following methods, immediately from the time notified:

  # Credit Card payment - Pay Live (most convenient and fastest way)
  # Direct Debit - Pay at close of business day (payment can be honored or dishonored by your financial institution within one to three business days)