ADSL - Billing

Billing Cycle

What are the Billing Dates?

The first month is debited on a pro-rata basis; then each subsequent month will be billed based on the customer segment you belong to.

• Billing dates for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month.
• For other customers, on the first day of each calendar month to the last day of that calendar month.

For example, if your ADSL service is completed on the 15th of the month, the pro-rata of the first month is calculated from the 15th of that month to the 28th of the same month for the residential grade customers who were sent an email dated 14/02/11.

In the same scenario, if you are one of the customers who does not fall in to the aforementioned category, the pro-rata of the first month is calculated from the 15th of that month to the end of that month. Then on the 1st of the next month you will be debited for a full month access of that calendar month.

What is the billing cycle?

• Billing cycle for the residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month.
• For other customers, the billing cycle starts on the first day of each calendar month to the last day of that calendar month.

Failed Payment

When the monthly payment gets dishonored, do you provide a grace period to pay?

Yes, in case of your monthly payment gets dishonored, you can have the service immediately restored for 72 hours. This is a grace period Exetel allows the customers to organize the payment.

Shaping Option

Does Exetel offer a shaping option for excess usage?

It is no longer offered with the new plans.

When will money be deducted from my nominated bank account or credit card?

Billing dates for residential grade customers who were sent an email dated 14/02/11, will be from the 28th of the month to the 27th of the following month. For other customers, Exetel will debit the nominated credit card or bank account for the monthly access fee on the first working day of each calendar month. Excess usage charges are billed per gigabyte or part thereof at the nominated plan rate.Excess usage charges will be billed on or around the 1st of the month following the month in which the excess charge was incurred for those billed on a calendar month basis.Excess usage charges will be billed on or around the 28th of the month following the month in which the excess charge was incurred for those billed from 28th of the month to the 27th of the following month.

OR

No money will be deducted from your nominated bank account or credit card until and unless the carrier advises that your line is suitable for connection to ADSL. Once The Carrier has nominated an activation date for your ADSL service eXeTeL will deduct the line activation charge and the cost of any MODEM ordered by you. The pro rata of the first month’s access charge will be debited the day after The Carrier advises eXeTeL that the ADSL service has been activated.

For the initial service period eXeTeL will debit your nominated credit card or bank account for the monthly access fee on or around the first business day of each month for the period 1st day to last day of that month. Excess usage charges will be billed on or around the 1st of the month following the month in which the excess charge was incurred. Excess usage charges are billed per gigabyte or part thereof at the nominated plan rate. Your monthly download is calculated from one second after midnight (AEST or AESST) on the first day of each month to midnight (AEST or AESST) on the last day of each month.

When will I get charged the activation fee for ADSL 1 service?

The installation charge for ADSL 1 is debited on the date of advice from our wholesale supplier of an estimated date of activation. As the estimated appointment date is almost always met, usually on or before by Telstra Wholesale regardless if you first use the service after this date, you will still be charged a pro-rata amount from the completion date. The reason for this is that eXeTeL does not know exactly, in real time of when your ADSL service is activated. This is also how Telstra Wholesale bill eXeTeL and so this is how we bill/price our ADSL service accordingly.

I have applied for an ADSL 2 AAPT service, when am I going to be billed for activation?

The installation charge for ADSL 2 AAPT service is debited on the date of advice from our wholesale supplier of an estimated date of activation.

When will I get charged the activation fee for bundled ADSL 2 service?

The installation charge for bundled ADSL 2 service is debited on the date of advice from our wholesale supplier of an estimated date of activation.

When will I get charged the activation fee for naked ADSL 2 service?

The installation charge for naked ADSL 2 service is debited on the date of advice from our wholesale supplier of an estimated date of activation.

Do I have to pay anything more than the activation fee in my first month of service activation?

You will pay a pro-rata amount during the first month in which the ADSL is activated.