Telephone Optus - Sales Information

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Telephone Services > Telephone - Sales Information

Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.

How does Exetel provide telephone services via Optus?

The wireline bundle service combines the telephone line with the ADSL 2 product via Optus. It is not possible to have the wireline on its own (via Optus), since Exetel is contracted to have both the ADSL and telephone line active with Optus.

What are the available telephone plans and prices?

For information on bundled (ADSL and telephone) service with Optus please visit -

How do I check telephone service availability?

You can check telephone service availability (via Optus) from the following link.

How do I place an order for Telephone via Optus?

Exetel only offers Bundled services via the Optus Network, therefore you need to place the telephone order with the ADSL application.

How long does it take to provision the Telephone service?

It would take approximately 8- 10 business days to provision the telephone service bundled with ADSL2 via the Optus network.

How are the telephone call charges with Optus?

Visit for current telephone call charges.

What are the install/connection charges for a new telephone service with Optus?

If you currently have Telstra Copper connected to your residence, but an inactive line, the activation charge for telephone and ADSL via Optus is $69. These charges are subject to change. Please visit for current charges.

  • These charges are only applicable if there's a working wall socket in the house.

I have been charged for telephone calls listed for previous month with this month's invoice. Have you double charged me?

No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay.

Is there any monthly minimum spend for telephone service with Optus?

There's no monthly minimum spend for telephone service with Optus. However, there's a monthly telephone rental.

Does Optus telephone service carry any SLA?

No, as Optus telephone service is a residential grade service there is no Service Level Agreement.

What are the terms and conditions for Optus telephone service?

Please visit for terms and conditions for Optus telephone service.

What is the Acceptable User Policy for Optus Telephone services?

Please visit to find Acceptable User Policy for Optus Telephone services.

How am I billed for telephone calls?

Your telephone call charges are fully itemized on the same invoice as your ADSL service.

All the telephone calls are recorded on number of hours/minutes/seconds and also the time and the date of the call made.

How can I check on my telephone call usage during the billing month?

You can check your telephone call usage during the billing month by logging in to your Exetel members facility.

How can I change my telephone plan ?

Currently there is no option to change plans for telephone services.

Can I cancel my ADSL and still have the telephone line with Exetel (via Optus)?

You can not cancel the ADSL2 service and keep the telephone service if you have bundled Optus service with us.