Telephone Telstra - Sales Information

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Telephone Services > Telephone - Sales Information

Exetel provides telephony services via the Telstra Network as well as the Optus Network. You could also sign up for long distance call facilities with Exetel while having the telephone service with another provider.

How does Exetel provide telephone services via Telstra?

You have the option of bundling up the telephone line with ADSL
Signing up for a Stand Alone telephone service via Telstra.

What are the available telephone plans and prices?

Please visit for latest telephone plan details available with Telstra .

If you wish to sign up for a Bundled telephone and internet connection via Exetel, please refer our ADSL Bundled Optus page

How do I place an order for Telephone via Telstra?

If you need to order a Bundled Telephone service and ADSL (via Telstra), you can apply with the ADSL application.

If you need to order a Stand Alone Telephone service, you can find the order form here

How long does it take to provision the Telephone service?

The provisioning time of a telephone service via Telstra would depend on whether you apply for a Bundle service or a Stand Alone service.

  • For Bundled services - Approximately 5 to 7 business days
  • For Stand Alone services - Approximately up to 5 business days

How are the telephone call charges with Telstra?

You can find telephone call charges with Telstra from below links.

What are the install/connection charges for a new telephone service with Telstra?

The standard install charge for a new telephone line with Telstra is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change. To view the full range of current line connection charges please see here:

I have been charged for phone calls listed for previous month with this month's invoice. Have you double charged me?

No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay.

Is there any monthly minimum spend for telephone services with Telstra?

There's no monthly minimum spend for telephone services with Telstra. However, there's a monthly telephone rental .

Does Telephone services with Telstra carry any SLA?

No, as telephone services with Telstra is a residential grade service, there is no Service Level Agreement.

What is the Acceptable User Policy for Telstra telephone services?

Please visit to find the Acceptable User Policy for Telstra telephone services.

What are the terms and conditions for Telstra telephone services?

To find terms and conditions for Telstra telephone services, please visit

How am I billed for the phone calls if I have the ADSL service as well?

Your telephone call charges are fully itemized on the same invoice as your ADSL service if you have ADSL service with us.

All the telephone calls are recorded on number of hours/minutes/seconds and also the time and the date of the call made.

How can I check on my telephone call usage during the billing month?

You can check your telephone call usage by logging in to your Exetel members facility.

How can I change my telephone plan ?

Currently there is no option to change plans for telephone services.

Can I cancel my ADSL and still have the telephone line with Exetel (via Telstra)?

Yes if your ADSL and Telephone bundle service is on Telstra infrastructure, you can cancel your ADSL service and keep the telephone line with Esetel. You will be charged the line rental and call rates applicable.